Paige Frohlich: Product Administrator in San Clemente, CA

•Provide administrative support for Vice President of Secondary and Operations, including proposal preparation for new programs, scheduling of webinars for program training, preparing job aids, and maintaining program guidelines. • Liaise with Investors to ensure that all program guideline updates are received, reviewed and implemented as needed. • Research and develop company policies and procedures for new loan programs. • Maintain communication portals including company announcements for internal and external audiences, third party company AllRegs that stores internal and external company policies and procedures, ensuring timely distribution and accuracy. • Developed and Implemented Broadview’s Core Competencies. • Client support included using SalesForce Customer Relationship Manager to track client contacts and managed the Loan Officer’s schedule. • Provided our clients with the utmost service to make each of them feel valued. • Utilized organizational skills to coordinate and budget monthly senior staff meetings, quarterly branch manager meetings, and annual strategic planning meetings. • Managed marketing budget to ensure breakeven point. • Developed and establish web presence for all of our 15 branches. • Coordinated quarterly newsletter distributed internally and externally.

• Assisted in development and implementation of various after school recreation and athletic programs and services including sports, games, camps and special events for residents of all ages, interests and cultural backgrounds. • Assisted in supervising and preparing facilities and amenities for patron use, drop-in clientele, special events, tournaments and programs.