Paloma Alcibar: in Anaheim, CA

Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Impressions Vanity Company standards. * An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. * Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support * Coordinate with warehouse managers to ensure orders are shipped on an efficient manner * Highly professional--dependable, reliable and able to perform duties with minimal supervision.

* Maintained/organized pricing and orders; stocked shelves, assisted setup of displays and signs * Cross-trained in Customer Service/Administrative Assistant and provided relief as required * Processed cash/sales transactions accurately and according to established procedures * Proven the ability to keep composed under pressure by maintaining a positive attitude in fast pace work environment. * Answered inquiries related to book location, merchandise, and other items on sale within the bookstore.

* Knowledge of food and beverage menu to better assist customers with their decision(s). * Accurately input information into system to ensure that the back of the house and bar are efficient. * Maintained a clean and professional work environment. * Worked as a team with the back and front of the house employees to ensure a smooth and manageable shift. * Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service