Paloma Alcibar: in Anaheim, CA
Paloma Alcibar
Anaheim | United States
Skills
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Interests
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Industries
Skate
Summary
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Activity
Projects
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Work experience
Impressions Vanity Company
Customer Service Representative | 11/2019 - 06/2020
Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues
and handled billing disputes consistent with Impressions Vanity Company standards.
* An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues
and win customer loyalty.
* Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their
questions were addressed and to assure them of support
* Coordinate with warehouse managers to ensure orders are shipped on an efficient manner
* Highly professional--dependable, reliable and able to perform duties with minimal supervision.
Santa Ana College
Bookstore Cashier | 01/2018 - 11/2019
* Maintained/organized pricing and orders; stocked shelves, assisted setup of displays and signs
* Cross-trained in Customer Service/Administrative Assistant and provided relief as required
* Processed cash/sales transactions accurately and according to established procedures
* Proven the ability to keep composed under pressure by maintaining a positive attitude in fast pace work environment.
* Answered inquiries related to book location, merchandise, and other items on sale within the bookstore.
Café Cultura
Barista & Cashier | 08/2018 - 05/2019
* Knowledge of food and beverage menu to better assist customers with their decision(s).
* Accurately input information into system to ensure that the back of the house and bar are efficient.
* Maintained a clean and professional work environment.
* Worked as a team with the back and front of the house employees to ensure a smooth and manageable shift.
* Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service
![Image O'Neill](https://s3.us-west-2.amazonaws.com/malakye-content/photos/users/476a3edf-2c92-4edb-b9df-737a3c6e02d6/AVATAR/4ea59cae-f4c5-4e7e-a9cf-49fef0f56d5a.jpeg)
O'Neill
Key holder | 06/2017 - 08/2018
Maintained constant communication between management and all other employees to provide smooth operations in an
extreme high-volume environment.
* Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase
an enjoyable atmosphere.
* Scheduled all reservations and planned seating arrangements for lunch and dinner service
* Performed all dining room preparatory work and break down at the end of each shift
* Assisted in setting up private events and larger special events
Education history
California State University
Bachelor of Arts
Golden West College
Associates of Arts
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