Patricia Malecke: in Oceanside, CA

Greeting the customers who walk in/out or call in and answer their questions. Help locate items the customer wants. When the customer checks out, ringing up and bagging their items. Enter data in the system to start a customer account or research one. Researching for inventory and/or price of items online/system/ and/or at another store. Arranging for merchandise to be picked up at a later date. Refunding returns. Recovering the cash desk and store. Find items damaged and/or stolen and report them in the system. Restocking merchandise and supplies. Damaging out merchandise that can not be sold. Filling latex and mylar balloons with air or helium.

Check and validate customer and allow using information on file/order, utilize communication skill which answering customer questions as well as aid customers to place their orders. Answering and handling customer inquires by telephone, e-mail, or chat, diligently resolve complaints. Transcribing messages on complementary stationary (note cards) on behalf of the customer. Offer discounts on multiple programs. Providing information to customer on products and services. Following up with customer calls quickly and efficiently. Contacting florist for the customers to follow up on orders. Tracking and confirming deliveries. Convey complaints. Resolving the issue by replacing or refund. Working with Apollo system to access florist orders. Requesting documents from florists to prove delivery. Working with the florist to resolve delivery issues (substitute flowers and/or vases with the customer's consent). Messaging the florist with the customer's request (delivery by 2 pm ). Contacting places of worship and funeral homes to do research on an order. Delegating a list of orders to JCT Requests that need to be followed up on days I was not in.

Submitted monthly data (days and hours worked) and fulfilled volunteer positions into computer system. Prepared source data for computer entry by compiling and sorting information, resolved discrepancies by using standard procedures as well as contributed to team effort by accomplishing related results. Assisted with event planning at the S.D.H.C.. Constructing gift bags for business and volunteer fairs. Thank you bags for the members who attended galas, dinners, lectures, openings of new exhibits, and presentations. Use an excel program to match members to events that were of interest to them. Mailings for the membership drives, various galas, dinners, lectures, openings of new exhibits, and presentations the museum had. Called members and reminded them of their renewals. Took credit and debit card payments over the phone. Notated members' accounts and submitted a list who paid with cards and those who had checked in the mail. Volunteer Appreciation Day project-contact assigned business to request for gift cards, tickets to shows, things to do like horseback riding, etc..

Accomplished assigned responsibilities which included taking credit/debit card information and notating in a check was in the mail). Filling out forms for new pledges. Verifying returning pledges. Assisting pledges with choosing their gift. The position changed in 2019 to calling pledges and thanking them for their contribution. Reporting if their gift arrived damaged and replacing it.

Organized and ordered donated books, arranged and displays also informed about available books. Designed and created labels for bookshelves, organized books by specific categories and helped to determine if books are kept, donated, returned to another library where they originated, discarded, or sold. Plus maintained a record of all books. Assist visitors with their questions.

Entered the cattery, I would check the board to see when that area was last attended. If it was more than a day; I would clean the cattery and cages (each cage would have new food, water, and kitty litter). Interact with each cat. After one cat was taken care of; maintaining the area outside the cages before letting a new one out. This was to prevent diseases and pests going from one cat to the other. The cats were sick and/or injured, a form would be filled out at the end of the day and left it in the Vet's inbox. Restock any supplies the cattery needed. Visitors that wanted to adopt a pet; escorted them to the receptionists' desk to fill out paperwork. Visitors that would be interested in seeing a cat or cats and were complained by an employee; I would step outside while the group visited. Assisted the rabbit department in a cleaning and organizing project.

Collecting and entering data for marine debris project. Verify contributions for fundraising projects. Organizing cards for an educational game. Volunteer of the month for August 2011. Inducted into the Volunteer Hall Of Fame 2011.

Assisted customers with their orders, verify orders and promote money-saving packages. Enter and verify data for billing payment and shipping. Retrieve and file folders for customers checking order status, changing orders, or finalizing payment. Provided training and assistance to new employees, and answered policy and procedure questions. Communicate with managers for special customer requests. Research merchandise for availability. Consistency in top 10% of sales staff.

Assisted customers in finding clothing items, many times performing regional research to find an item, and using the computer to look up ticket items by vendor/department. Performing customer callbacks regarding requested items. Interact with buyers, sales trends. Comparison shop with other stores in area. Work with security to keep watch on suspicious traffic in inappropriate areas, shoplifting. Demonstrate Insider Club Card benefits to customers and perform data entry information gathered.