Patrick Bayers: in Fullerton, CA

• Provided both remote and on-site network troubleshooting in a variety of client-facing environments. • Demonstrated excellent problem-solving skills -- motivated to resolve customer issues both quickly and efficiently, while managing expectations. • Assisted the projects team in company-wide rollouts (research, design and implementation). • Automated scripts using LabTech to deploy software and security updates to servers and workstations. • Advised proper information technology solutions in order to meet business objectives of clientele. • Documented mission critical information in IT Glue to maximize the efficiency, transparency, and consistency of our service. • Performed ongoing security oversight -- leading retail-related PCI attestation work. • Ensured systems were installed and operating robustly -- meeting all security requirements. • Proactively debugged servers (Citrix and on-prem) and computers, as well as implemented our cybersecurity package, POLARITY, in order to defend, train, and monitor businesses from next-generation threats.

• Configured, installed, and maintained desktop computers, servers, printers, routers, switches, wireless controllers, and their associated access points in the network environments of over 200 companies. • Administered active directory, exchange, Office 365, Cloud Environments, SharePoint, Webroot, etc. • Proactively supported desktop computers, servers, and networks using Ninja RMM (Remote Monitoring and Management) software. • Trained customers in use of various applications such as QuickBooks, AutoCAD, VPN software, Office Suite, Google Apps, Office 365, etc. • Created, documented, tracked as well as prioritized projects using AutoTask ticketing system to satisfy needs of clientele.

• Developed and maintained top tier, mobile-friendly websites for customers in the Whittier area using HTML/CSS, Dreamweaver CC, and WordPress. • Networked to boost referrals for the company.

• Managed a tech team offering hardware and software repairs for Macs, PC’s, smartphones (android and Apple iOS), tablets, etc. averaging around 8-10 customers per week. • Provided comprehensive diagnoses, detailed estimates, and skillful repair solutions to customers. • Offered tutorials in using popular software applications such as iTunes, Office Suite, Final Cut Pro, Adobe Creative Cloud Suite, etc. • Solicited business throughout the surrounding area via Craigslist.