Patrick Clapp: General Manager in SOMERVILLE, MA

Managed teams and projects while creating a start-up bike shop that could sustain itself through rapid expansion and continue to offer quality customer service, increased accessibility, and empowerment through bicycling - to all. Designed, engineered, and built out an entire store; including custom retail fixtures. Exercised project agility by successfully managing dozens of projects and tasks each month. Designed marketing plan that includes strategies for internal and external marketing. Designed and implemented employee training curriculums, educating staff on customer service, operations, and repairs. Aided in business development on brand identity, expansion plans, and market forecasting. Created Graphic Standards Manual for the company to provide continuity to their visuals. Completed projects under budget, consistently. Managed a large team over several locations. Worked simaltaneously as a store manager and a project manager.

Emphasized shop success through the basis of teamwork rather than individual performance. Every stumble was a group learning experience and every triumph was a shared celebration. Designed and built a series of apps that allowed the day to day store operations to go paperless. Created and implemented a service tracking and management application that saw our labor rates increase each quarter. Defined store level marketing strategy for 2015; routinely designed marketing collateral, signs, and posters as needed. ? Introduced employee training workshops to increase advanced technical knowledge among the staff. Created a local commuting initiative with saw an immediate ROI at the store level. Built relationships with neighborhood health and wellness businesses to facilitate cross-promotion. Worked as a service manager, then promoted to a store manager.