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Patrick Sencenich: in Santee, CA

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Patrick Sencenich

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Santee | United States
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Image Connection 2 Recovery

Connection 2 Recovery

Operations Manager | 09/2016 - 06/2017

As Operations Manager, my responsibilities within the company were wide ranging, and, as the company was a start up, my responsibilities web beyond those of an Operations Manager. - Vendor Management Responsibilities to ensure quality delivery of contracted services including marketing services, web hosting services, telecommunications services, internet services. I worked closely with our vendors to provide the best results for the company. - Certified Five Nine Administrator Connection 2 Recovery utilized Five Nine for our internet Based Phone Services. I was responsible as the administrator of the phone system and managed call campaigns inbound and outbound. I built the system from scratch. - Web Development I took on the roll of Web Developer and build the web sites for the company, and our customers. Below is my portfolio: http://ntmresources.com http://connection2recovery.com http://christianrehabnetwork.com http://sobrietyhelpline.com (landing Page) http://www.altustreatment.c
Image Alorica

Alorica

Director Customer Service | 02/2010 - 02/2016

-My business unit was contracted by AT&T to perform service management duties for AT&Ts business customers -As Director of account services my contributions and responsibilities included: -50 Direct and indirect reports -4 managers reported to me directly plus one executive escalation manager -Teams included Maintenance service Managers, the Billing Department, and escalation managers -Varying number of employees reporting to these managers -Developed and implemented day to day missions and goals for the team to ensure all metrics are met and surpassed -Created and presented reporting to my principal client on a regular basis -Actively resolved customers executive level complaints, and concerns -Created a Customer focused team tying department metrics into proactive customer contacts. -Developed Staff and prepared each individual to meet their career goals -95% of managers in the department were promoted from one of my teams. -Streamlined the team of pooled resources – reactive space h
Image Direct EDI

Direct EDI

Project Manager | 02/2006 - 11/2009

Direct EDI created an on line based procurement SaaS e-Commerce system for retailers to communicate with their supply chains. As the Project Manager, My contributions and responsibilities included: -Anticipating customer needs from the presale pipeline and proactively starting planning the project -Built strong relationships with retail Business teams to understand needs and specifications -Streamlined processes for planning and assigning resources to code to the specific needs of -the customer and requirements of the retailer -Expanded the business into the Automotive industry and build complete procurement portfolio for Ford Motor -Responsible for a team of programmers overseas (Ukraine) and managing their time and roles -Rebuilt the QA processes to include more robust reporting and delivery into the production environment, with total package hand off to customer service.
Image Enterprise Solutions

Enterprise Solutions

Operations Manager | 04/1999 - 01/2006

Enterprise Solutions invented On Line procurement solutions to connect business with their supply chains As Operations Manager, I was responsible for the production half of the business at an executive level reporting to the CEO. Everything after development was my responsibility I ran the Customer service teams, the IT team and production programming team. Customer service – -Developed team to be proactive, trained how to search for issues and reach out to customers before they had to call us. -Slashed man hours by 200 Hours per week by automating internal and external reporting processes -Streamlined roll out processes resulting in improvement in supply chain compliance. -Developed GUI CRM interface resulting in 99.9% data entry accuracy after analysis uncovered 30% rework rates IT Team -Built and budgeted a project to replace existing customer facing infrastructure after multiple outages and other service interruptions -After recommendation was denied, 2 out of 3 web servers experie
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1501 Lincoln Blvd.#1014 Venice, CA. 90291