Patrick Sencenich: in Santee, CA

As Operations Manager, my responsibilities within the company were wide ranging, and, as the company was a start up, my responsibilities web beyond those of an Operations Manager. - Vendor Management Responsibilities to ensure quality delivery of contracted services including marketing services, web hosting services, telecommunications services, internet services. I worked closely with our vendors to provide the best results for the company. - Certified Five Nine Administrator Connection 2 Recovery utilized Five Nine for our internet Based Phone Services. I was responsible as the administrator of the phone system and managed call campaigns inbound and outbound. I built the system from scratch. - Web Development I took on the roll of Web Developer and build the web sites for the company, and our customers. Below is my portfolio: http://ntmresources.com http://connection2recovery.com http://christianrehabnetwork.com http://sobrietyhelpline.com (landing Page) http://www.altustreatment.c

-My business unit was contracted by AT&T to perform service management duties for AT&Ts business customers -As Director of account services my contributions and responsibilities included: -50 Direct and indirect reports -4 managers reported to me directly plus one executive escalation manager -Teams included Maintenance service Managers, the Billing Department, and escalation managers -Varying number of employees reporting to these managers -Developed and implemented day to day missions and goals for the team to ensure all metrics are met and surpassed -Created and presented reporting to my principal client on a regular basis -Actively resolved customers executive level complaints, and concerns -Created a Customer focused team tying department metrics into proactive customer contacts. -Developed Staff and prepared each individual to meet their career goals -95% of managers in the department were promoted from one of my teams. -Streamlined the team of pooled resources – reactive space h

Direct EDI created an on line based procurement SaaS e-Commerce system for retailers to communicate with their supply chains. As the Project Manager, My contributions and responsibilities included: -Anticipating customer needs from the presale pipeline and proactively starting planning the project -Built strong relationships with retail Business teams to understand needs and specifications -Streamlined processes for planning and assigning resources to code to the specific needs of -the customer and requirements of the retailer -Expanded the business into the Automotive industry and build complete procurement portfolio for Ford Motor -Responsible for a team of programmers overseas (Ukraine) and managing their time and roles -Rebuilt the QA processes to include more robust reporting and delivery into the production environment, with total package hand off to customer service.

Enterprise Solutions invented On Line procurement solutions to connect business with their supply chains As Operations Manager, I was responsible for the production half of the business at an executive level reporting to the CEO. Everything after development was my responsibility I ran the Customer service teams, the IT team and production programming team. Customer service – -Developed team to be proactive, trained how to search for issues and reach out to customers before they had to call us. -Slashed man hours by 200 Hours per week by automating internal and external reporting processes -Streamlined roll out processes resulting in improvement in supply chain compliance. -Developed GUI CRM interface resulting in 99.9% data entry accuracy after analysis uncovered 30% rework rates IT Team -Built and budgeted a project to replace existing customer facing infrastructure after multiple outages and other service interruptions -After recommendation was denied, 2 out of 3 web servers experie