Patrick Smiles: in Ogden, UT

• Over a year experience managing and maintaining a corporate bike shop for Dick’s Sporting Goods. This includes keeping a log of customer repairs and orders, constant communication with other technicians, as well as with other bike company representatives. • Responsible for a numerous variety of customer repairs. Required to complete repairs in a timely manner that followed Dick’s standards while also meeting customer standards and expectations. • Ensures that bike inventory stays complete and up to date, including such things as; bike repair tools, bike part ordering, and custom part ordering as requested by customers. Also responsible for the organization and maintenance of entire bike shop. • Provide outstanding customer service. Able to give the customer knowledgeable advice and suggestions, and leave feeling satisfied with their experience.