Quinn Karley: ITS Analyst in Rochester , NY

Organize and curate information for training, documentation and create data access efficiencies for team learning Developed Leadership Training with Associate CIO for IT Department Charged with creating training for onboarding new partners and developing a comprehensive understanding of our partner and customer needs Completed the Disney Quality Service training certificate Provide direct customer service and problem solving on the phone, through ServiceNow ticketing, chat, and email

OF 2013, Rochester NY * Nominated to participate in city-wide Leadership program for 9 months * Steering committee member for the 25th Anniversary Celebration * Team lead for projects and events

remote work * Built and led hybrid Agile planning process decreasing program length from 12 to 11 months improving time and budget management * Managed Blackboard administration, setting up courses, modules, logins, usernames and roles. * Led partner organizations in moving in-person offerings to online versions * Delivered Blackboard Leader and user training with partner organizations * Provided website design and content development * Implemented Salesforce and HubSpot into the Admissions management process * Created and managed Online Open House logistics, marketing and admissions outreach, increased inquiries by more than 21% in less than a year with highest program enrollment to date * Planned and managed logistics and operations for three, week-long intensives in VT, NC and the Bay Area for 20-25 people and the MLS Leadership Summit for 75-100 people (in person and online) * Managed and created all contracts reducing payment time from weeks to days

* Create and update new user accounts in Rock Gym Pro * Develop and lead energizing and motivating coaching sessions for adults and kids on rock climbing techniques, training and skills

* Created and delivered a seminar for Bristol Ski patrol on communicating with Deaf and Hard of Hearing students during a medical emergency * Responsible for teaching and maintaining safety standards for 100+ students * Facilitated icebreakers and class activities for 100+ students

* Advised 250 + Graduate students in: MBA, Management, Finance, Accounting, Computational Finance, and Business Analytics students in career and academic planning * Managed student records and database through SIS and internal systems for degree certification * Delivered high impact in-person and online Graduate information sessions to prospective students * Re-designed Graduate Orientation communicating across six different programs saving time and resources while increasing alignment between program goals and needs

* Scheduled and facilitated weekly manager meetings to coordinate the BEOs for back and front of the house for staffing, orders, prep work and managing multiple. simultaneous events * Implemented a new point of sale system for golf, hotel and restaurant * Fostered client relationships, developed contracts, and managed logistics for conferences, golf tournaments, and corporate meetings

* Assisted clients with integrating the Brand Integrity platform and survey into company workflow and culture * Assessed needs and user cases while developing the Brand Integrity Academy online learning modules for managers and trainers * Co-created and led Train the Trainer program, which taught trainers how to reinforce Brand Integrity methodologies among managers * Facilitated daylong trainings to help managers maximize the Brand Integrity Platform, Living the Brand Assessment survey, recognition and living out values in everyday ways for all employees

* Managed 360 residents and 9 staff members * Utilized SIS, Maxient and StarRez to update student accounts and communicate with various departments * Created and led weekly team meetings and trainings for staff members coordinating events and responsibilities * Planned and facilitated student staff training and team building for over 175 student staff * Conducted student hearings in collaboration with the Center for Student Conduct and Conflict Resolution * Partnered with Public Safety, and the SBCT team to provide on call assistance and crisis management for campus

* Created an Academic and Personal Success coaching program * Regularly met one on one with 45 students a week for academic coaching, follow-up, advising and goal setting * Increased RCSD Scholar's retention from 85% - 100% * Increased RCSD Scholar's GPA accountability among students; saw a 50% increase in students above a 3.0 GPA