Rachael Pierce: Retail Omni Associate in Long Beach, CA
Rachael Pierce
Retail Omni Associate
Long Beach | United States
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Work experience
VUORI CLOTHING
Retail Omni Associate | 10/2020 - Current
Forge connections with customers in-store and online while, communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook.
• Process purchases, returns, and exchanges
• Be an expert on our brand and our products
• Offer style and fit advice
• Organize and prepare the inventory
• Communicate and collaborate with other team members
• Answer shopper’s questions and concerns through e-mail, Chat, and Phone
• Provide expert answers and advice on the following topics: Fit, Style, Use Case,
Returns, Shipping, Credits, Defects, Gifting
• Use multiple systems, including but not limited to: Kustomer, Slack, Shopify, Guru
• Communicate with skill and enthusiasm (orally & in writing)
Starbucks
Shift Supervisor | 01/2019 - 10/2020
Illustrate Starbucks’ core values in a fast-paced and ever-changing environment. Ability to multitask and lead a team of individuals to maintain the highest levels of customer satisfaction. Ability to carry out many key holder responsibilities including (but not limited to): customer relations, opening/ closing the store, money management, and inventory management.
Starbucks
Barista / Barista Trainer | 09/2014 - 01/2019
Greet and connect with customers daily and follow instructions. Aid customers in making informed decisions on company products. Ability to wear many hats, be quick to respond, and to be a team player. Teach new partners Starbucks’ standards and procedures in an uplifting, patient, and informative manner. Ability to listen and maintain a flexible approach on an individual basis.
Starbucks Reserve, Sacramento
Media Coordinator | 11/2017 - 11/2018
Worked alongside management to create an engaging social media platform – both visually and written. In addition to digital media, was in charge of creating elaborate A-frames and signage for in-store promotions.
YWAM (Gold Coast, QLD, AUS)
Student / Missionary | 06/2015 - 12/2015
Worked as a missionary through the organization Youth With A Mission (YWAM) to reach communities in the surrounding areas of Gold Coast, Australia, and to Aboriginal communities across the Outback. We assisted where needed, which involved many miscellaneous duties. Served as the team photographer/videographer as well.
Bayside Church
Intern | 08/2013 - 06/2014
Worked in full-time junior high ministry. Mainly in charge of contacting first-time students. Also was responsible for obtaining refreshments and supplies for multiple meetings and events, and carried out many miscellaneous duties, including office administration.
Education history
Arizona State University
B.A. | 2017 - 2019
Sierra College
AA / AS | 2014 - 2017
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