Racheal Kincaid: Administrative Substitute in Carlsbad, CA

• Managed high volume and intricate accounts for collections and reconciliation purposes • * Worked to build a trusting relationship with customers, management, and sales to support their businesses and communicate account activity. • Actively initiated collection efforts to meet deadlines and prevent unpaid balances or discrepancies. • Research, investigate, and resolve invalid or unauthorized deductions and discrepancies. • Corresponded with customers regarding payment, adjustments and deduction activity. • Researched and processed credits, debits, chargebacks, pricing and shipment discrepancies with national and local retailers. • Maintained an accurate database of notes on all accounts discrepancies. • Provided feedback to management and sales on account activity. • Engaged in regular departmental meetings to report aging status, issues, and solutions. • Experience with SAP, Microsoft Excel (pivot tables, VLOOKUP).