Russell Coillot: in Chapel Hill, NC

OVERVIEW Equipped with the highest standards of leadership and management capacities as a Director, Retail Operation, along with my proven success of directing every aspects of retail store operations to attain the overall performance excellence, I have been entrusted with the responsibility to supervise, lead, and coach the 33 franchisee-owned retail locations to ensure that the required targeted growth in sales and revenue were adequately met or exceeded. HIGHLIGHTS • I establish motivated and high-performing teams through effective leadership, leading culture changes, and setting strategies for their continuous professional growth. • I hire competent staff to ensure that all retail locations maintain optimal staffing levels while providing the highest quality on-boarding experiences for all new hires. • I prepare and manage budgets annually in alignment with the store's financial objectives. • I ensure excellent customer services were offered in all retail locations by enforcing the store's service standards to foster profitable and lasting relationships with customers. • I strategically integrate systems and tools that improve customer experience, employee engagement, and satisfaction. Operating Partner

Description OVERVIEW Having served as the company's Outfitter/Coach, I have utilized my comprehensive knowledge of company products, services, and policies to provide accurate information and exceptional experience to our valued customers. This enables me to establish profitable and lasting relationships with the customers, which sustain the company's sales and revenue growth. HIGHLIGHTS • I conceptualized and initiated effective strategies to meet or even exceed the company's daily and monthly sales objectives, leading to continuous business development. • I delivered exceptional support and experience surpassing the national average customer service performance levels to achieve maximum customer satisfaction and loyalty. • I demonstrated advanced technical knowledge of several electronic training devices to effectively provide assistance and information on product features to customers. • I served as a Coach who delivers appropriate guidance and leadership on the half marathon, no boundaries, and marathon training programs for groups of 30 to 75 people. Skills Sales • Team Building • Multi-Unit • Retail • Customer Satisfaction • Marketing Strategy • Sales Management • Forecasting • Recruiting • Marketing