Ryan Curl: Customer Success Manager in Oceanside, CA

Enterprise customer liaison for Tier 1 accounts. Build and maintain relationships with clients to ensure client success by having a thorough knowledge of the reporting software and communicating daily with clients. Provide training and on-boarding, focusing on the usage and benefits of the software and managing questions or concerns. Engage with a high number of outbound and in-bound customer calls as well as facilitating web-based tutorials. Generate revenue by working closely with the business development team and acting as the technical resource to convert leads. Continuously monitor and manage customer accounts by following up with current clients and scheduling refresher courses. Work along side the retention specialist and assist with payments and billing. Travel onsite when needed for in-person training or for national conferences.

Engage with high number of inbound customer leads and facilitate through sales process. Generate revenue by growing the current customer base via upgrades and/or adding licenses. Scheduling/Providing web product demonstrations. General account manage- ment, emails, and support of current customers. Help customers setup accounts and share best practices. Maintain an up-to-date CRM with accurate notes and pipelines. Monitor existing accounts and help clients be successful leading to expansion and growth opportunities. Showcase upgrade features to basic customers via web demos & webinars. Meet and exceed monthly/quarterly/an- nual sales performance goals. Represent our organization at trade shows, events and demonstrations.

Work directly with companies who are looking to fill an open position for their organization. Search, interview, and coach candidates to insure a successful fit for for both parties. Update candidate records and job postings in recruiting systems and confirm new hires. Provide follow-up correspondence to candidates on recruiting status via phone and email. Coordinate post-interview debrief mee- tings and provide debrief materials. Worked primarily in Construction and Biotech industries placing Project Managers, Engineers,

Outbound and inbound sales representative. Daily responsibilities included account sales, account management, working with Salesforce, constructing emails and use of Excel and other Microsoft Office programs. The main goal of this position was to contact bars, restaurants, and other businesses to sell them an interactive entertainment system. Called 100 or more businesses per day.

Manage a team of 30 high school volleyball students ranging between the ages of 14 to 18 years old. Have lead the team for three years through successful seasons and have grown the program significantly. Proficient in scheduling practices, games as well as tournaments for the students. In charge of the purchase orders for the team and all the monetary responsibilities for the program. Hired and trained the J.V. coach and work closely with the Athletic Director on all administrative duties regarding the volleyball team.

Trained to assist students with disabilities toward achieving their educational goals as well as their personal care. Work closely with a specific student one-on-one to help him attain his instructional objects. Also monitor the student's health and provided him with physical assistance when necessary. Perform functions in the classroom set forth by the teacher and help organize events for the department.