Dedicated leader with an extensive background rooted in team building and a wide array of experience in the
operations and technical systems of an organization. Skilled professional with a broad range of knowledge in
various industries including technology, retail, consumer goods, specialty sports, and healthcare. Passionate
individual driven by the objective to invest in a company's mission and delivering value to its consumers,
employees and the community as a whole.

Bee's Wrap is a leading alternative to plastic wrap that provides a versatile and durable solution for sustainable food
storage.

Implemented process and system improvements that ensured excellence in all aspects of customer service
and support. Managed all direct to consumer interactions through multiple support channels.
• Served as the customer's champion in cross-functional efforts to ensure that customer experience is
top of mind in company-wide decision-making
• Improved and expanded existing support channels dramatically improving responsiveness and effectiveness in providing a great customer experience
• Set up new channels to allow for interactions with customers via email, phone, chat, product reviews,
and direct marketing
• Optimized and created self-service options to provide on-demand, no-touch support to customers
• Implemented and established best practices for the knowledge base to optimize customer engagement
• Generated customer insights to shape policies and business strategies
• Created a detailed view of the existing customer journey and developed a vision of a best-in class
customer journey to drive sales, customer satisfaction, and loyalty
• Optimized internal policies and procedures by synthesizing customer insights from existing data
sources and external research methods

Customer Experience Manager

Step Ahead Innovations is an innovative startup company focused on real-time aquarium water monitoring using
proprietary technology and a cloud-based "Internet of Things" user interface.

Managed and directed a highly responsive, nimble and professional customer service department to support
a revolutionary consumer product. In conjunction, managed marketing, IT and facilities functions for the organization.
• Managed the pre-launch beta testing program, governing the product, data and feedback to and from the customer during a two year program, to ensure a successful product launch
• Designed, implemented, and continually improved systems, processes, training, technical
documentation, and technology to facilitate efficient and professional customer interaction and efficient workflow
• Developed, managed and reported on department metrics to ensure best operational efficiency of the team and operations
• Devised clear communication protocols and tools to ensure ongoing communication with other
departments, and provided continuous feedback on product issues and potential operational
improvements
• Responsible for the core messaging to prospective customers on numerous channels
• Acted as the face of the company while attending trade shows and performing interviews across the country
• Continuously validated that all internal systems were operating efficiently to ensure seamless
integrations between multiple applications

Customer Service Manager

Burton Snowboards is the leading producer and innovator of snowboarding equipment, outerwear and apparel. Being
privately owned since 1977, Burton Snowboards continually progresses the sport of snowboarding with a dedication to making snowboarding fun for all ages and ability levels.

Utilized SAP to analyze and facilitate all core business functions in an effort to deliver exceptional customer
service to our most important dealers. Lead the training of all new hires and facilitated more in depth SAP,
CRM, contact center best practices and other computer applications training to the entire Customer Service
team.
• Developed strong relationships with key dealers, corporate level partnerships and the Sales team to continually drive sales
• Department representative in the BPO group. Strived to continually deliver business process
improvements
• Responsible for all dealer requests including management of orders, marketing materials, current and future inventory requests, stock transfers, returns, warranties and product advice

Lead Regional Account Manager

Find out detailed information about Ryan Kinkel,  in Huntington, VT

Ryan Kinkel: in Huntington, VT

Ryan Kinkel

Bee's Wrap

Step Ahead Innovations

Burton Snowboards

University of Texas