Ryan Lemery: Remake Warranty Coordinator in West Greenwich, RI

• Handle inquiries from sales representatives and customers regarding warranty procedures and policies • Receive and resolve customer/sales inquiries by phone, fax, mail and email in a timely manner • Assist customers in reviewing options, providing information and general direction to resolve issues • Research and retrieve supporting paperwork on situations that occur • Evaluate jewelry for repairs/remakes • Expedite repairs/remakes when necessary • Enter orders and compile estimates for services • Provide weekly report for management regarding remake statistics Accomplishments • Single handedly reduced average daily backlog by 57% from fiscal year 2013-14 to fiscal year 2014-15, despite increase in number of orders by 1.5% • Part of analysis/process improvement team which successfully reduced number of factory error remakes by 4% from fiscal year 13-14 to fiscal year 14-15 • Single handedly reduced number of annual remake entry errors by 26% from fiscal year 2013-14 to fiscal year 2014-15

• Handle inquiries from sales representatives and customers regarding warranty procedures and policies • Receive and resolve customer/sales inquiries by phone, fax, mail and email in a timely manner • Assist customers in reviewing options, providing information and general direction to resolve issues • Research and retrieve supporting paperwork on situations that occur • Evaluate jewelry for repairs • Expedite repairs when necessary • Enter orders and compile estimates for services