Ryan Robinson: Acccount Manager in Calgary, AB

Remote ● Provide customer, and dealer and representative support of Thule products. ● This includes order management, helping customers / dealers & representatives choose the best Thule product for them, technical support and assisting with warranty issues. ● Accurately respond a professional and timely manner to requests received via phone, e-mail and other channels. ● Communicate internally to resolve shipping and freight issues. ● Actively promote the sales of Thule products via the Thule.com web storefront. ● When necessary, enter consumer orders manually into the ERP system. ● Research, track and expedite orders as requested.

Account Manager ? Strong interpersonal skills ? Client management ? Effective communication skills ? Deal negotiation and closing ? Sales forecasting / budgeting ? Corporate sales May 2019 – Jun 2020 • Work closely with bicycle manufactures to provide the latest tools in performance tracking. Maintain a large data base of OEM clients with regular follow up. • Coordinate the logistics and supply chain of OEM orders. • Staying on top of the latest technology trends in the cycling industry and know what the competitors are offering in the marketplace. • Attend major trade shows to promote the product and meet with new and existing clients from all over the world. • Act as an ambassador of the product and utilize the tools in my own training to provide feedback. • Joined the Health and Safety Committee and attended quarterly meetings representing my department.

Work closely with bicycle manufactures to provide the latest tools in performance tracking. ● Maintain a large data base of OEM clients with regular follow up. ● Coordinate the logistics and supply chain of OEM orders. ● Staying on top of the latest technology trends in the cycling industry and know what the competitors are offering in the marketplace. ● Attend major trade shows to promote the product and meet with new and existing clients from all over the world. ● Act as an ambassador of the product and utilized the tools in my own training to provide feedback.

● Learned the products and stayed curious on emerging merchandise and fashion trends. ● Utilize the Sunglass Hut Experience tools to consistently deliver sales plan and company objectives. ● Develop the store's strategic plan to achieve financial results. ● Recruit, hire and onboard new staff; coach and motivate team. ● Performed all store functions, ensure execution of operational policies and procedures to maintain brand standards.

Work with Health and Safety professionals to coordinate the sale of Fleet Safety driving courses and programs that were fully customizable to fit the company's needs, timeline, and budget. ● Create and develop quarterly marketing and sales. ● Research and proactively follow up on new sales opportunities. ● Promotion of safe driver education and awareness initiatives. ● Managed current and existing client accounts with organized, routine follow-ups. ● Attended Health and Safety related trade shows throughout Alberta and Western Canada. ● Was a key part of achieving record breaking sales for 3 consecutive years. ● Completed the Leadership Certificate Program.

● Assisting sellers in the selling of their homes, marketing their property and providing the best service possible. ● Assisting buyers in the purchasing of their new home, sending them daily reports on the latest properties available that best suit their needs, taking the buyer out to prospective homes and negotiate the best price possible for them.

● Assist customers in making purchasing decisions regarding bicycles, bicycle parts, and accessories. ● Stay on top of the latest technological advancements in the bicycle industry and knowing the specifications of product being sold. ● Merchandise and inventory control. ● Provide excellent customer service and upholding the Bow Cycle reputation ● Attend annual trade shows and frequent product knowledge seminars.