SCOTT THOMPSON: in Rock Hill, SC

Maintains receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures. Completes warehouse operational requirements by scheduling and assigning employees and following up on work results. Resolving customer complaints in a professional manner, ordered warehouse supplies to ensure all duties are completed safely, creating a positive, pro-active and team based culture.

Increased profits by initiating, training and managing all company employees on the Warehouse Management System. Managed cycle counts on a daily basis to ensure inventory accuracy. Served as mentor to the junior team members. Managed employees hours and lowering overtime by 60%. Oversaw hiring and training of all new employees. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Established transportation cost standards and economical shipping practices. Ran reports on a daily basis to ensure all managers can "manage by the numbers". Was responsible for changing the company small package carrier and common carrier to FedEx to save on transportation costs. Trained all new Operations Managers on company policies and daily operational duties. Audited all shipments to ensure shipping rates were accurate. Filed freight claims on all damaged shipments. Trained all employees on OSHA and DOT Hazardous Material Training. Responsible for overseeing center Customer Service Representatives and their training to stay updated on all company promotions and vendor product knowledge. Received cash and check payments from customers and ensuring all payments was posted to customers account and deposited on a daily basis.

Negotiating rates with carriers to ensure the company received the lowest transportation rate possible. Ensured all shipments was completed and shipped on schedule. Filed freight claims for all damaged shipments.

Recruited, hired and trained new employees for shipping and receiving. Negotiated rates with carriers to ensure best possible shipping rates available. Trained and certified new employees on the forklift. Loaded LTL and TL shipments by hand truck or forklift and secured shipment for proper shipping with zero damage.