Selena Mullin: Practice Manager

On site support of the daily operations and business practices of a single Doctor private practice veterinary hospital. Work side by side with current practice owner to ensure business needs are being met and financial goals and targets are established. Create staff schedule consisting of technicians, and front desk associates. Provided resolution to client concerns or issues related to cost, billing and or experience. HR functions to include, job ad placement and management, interviews and hiring, timecard reconciliation, process payroll in ADP. Daily accounting and management of QuickBooks * Itemization and accounting for all A/R & A/P for the business. * Ensure business licensure and policies for Drs, equipment and personal needs are current and up to date. * Run monthly staff meetings. * Create monthly staff schedules and handle leave requests. * Assisted front desk with client calls, scheduling appointments, client concerns. * Create and set up inventory management and itemization not currently in practice. * Responsible for all orders for medication, supplies, equipment, and general office needs. * Utilized Bamboo to source new talent and meet staffing needs. * Monthly meetings with iVET360 to go over practice marketing and analytics.

Ran the daily operations and business practices of a newly rebranded and corporately owned veterinary hospital. Addressed concerns and resolved any issues relating to client visits and experiences. Managed the daily HR functions including, write ups, yearly reviews and conflict resolution involving staff. Collaborated with Marketing in the management of our website, and social media accounts. Work with ROM and Medical Director to reshape the structure and work vibe of the practice. Provided mentorship to CSR staff on proper front desk etiquette and teaching client engagement skills. * Generated monthly financials to send to finance department and our ROM * Worked with Medical Director to incorporate a new scheduling pattern and streamline appointments, as well as implementation of client and staff policies. * Met with vendors and present any new information regarding medication, treatment, and equipment to Medical Director. * Scheduled lunch and learns and continuing education. * Created weekly staff schedules and handled leave requests, through When I work * Worked with local account managers and reps at relief companies ROO & RSVP to supplement staffing needs during shortages. * Assisted front desk with client calls, scheduling appointments, client concerns, and messages for doctors. * Worked side by side with marketing and ROM on practice rebrand and renovation project * Managed and track inventory through daily entering and periodic cycle counts. * Placed orders for medication, supplies, equipment, and general office needs. * Kept open dialogue with our recruitment team concerning needs of the practice as well as screen potential support staff and DVMs on my end.

Managed the daily operations and business practices of a 4 Doctor veterinary hospital. Assisted two practice owners with any tasks needed and provide immediate turnaround and or results. Created staff schedule consisting of technicians, tech assistants and front desk associates. Addressed concerns and resolve any issues relating to client visits. HR functions to include, job ad placement and management, interviews and hiring, timecard reconciliation into QuickBooks, yearly reviews and conflict resolution involving staff. Assist in the management of social media accounts and monthly billing of all client and staff accounts. * A/R payments, posting and reconciliation. * Met with vendors and present any new information regarding medication, treatment, and equipment to practice owners. * Scheduled lunch and learns and continuing education. * Ran monthly staff meetings to include PowerPoint presentation. * Created biweekly staff schedules and handle leave requests. * Assisted front desk with client calls, scheduling appointments, client concerns, and messages for doctors. * Quarterly meetings and weekly correspondence with our marketing company InTouch. * Managed and track inventory through daily entering and periodic cycle counts. * Placed orders for medication, supplies, equipment, and general office needs. * Handled and manage all HR duties regarding recruitment, onboarding and hiring of staff.

Primary responsibilities consisted of recruitment, onboarding, and full range of HR tasks for new caregivers. General office and clerical duties to include requests from Resident Nurse Manager and Clinical Director of Nursing. Assisted clients with any scheduling and billing questions and addressed additional concerns. Completed audits of necessary documentation needed for employee and client files. Worked with Scheduling Coordinator in weekly On Call rotation. * Interviewed and oriented all incoming applicants and moved them through the hiring process to include assessments, drug screening, orientation, E-Verification, and onboarding. * Entered documents, license, and certification into MatrixCare. * Handled all incoming client requests, current and prospective. * Scheduled all caregivers for mandatory compliance trainings. * Created, documented, and tracked necessary caregiver and client data needed for bi-weekly production meetings with headquarters. * Supported Clinical Director of Nursing through daily communications, calendar management, spreadsheet organization and recruiting process. * Worked weekly On Call shift rotation in coordination with Scheduler.

Supported Director of Payroll in all departmental payroll operations by assisting with semimonthly payroll process for five multi state organizations. * Assisted Senior Payroll Specialist with Garnishment processing. * Researched payroll errors and processed any voids and reissues. * Checked figures, postings and accounting documents for correct entry, mathematical accuracy, and proper coding. * Created and managed spreadsheets for ADP importation. * Assisted with auditing and W-2's. * Forwarded specific reports to accounting and human resources each payroll. * Worked with human resources to ensure PAR's were entered accurately for change in salary, leave/PTO, or other necessary adjustments.

Assisted Practice Manager in the management of all human resource and administrative tasks for 5 practices, 11 locations. Developed close working relationships with physicians, front office, and back office staff. * Created, managed, and placed job openings in Applicant Pool. * Screened applicant resumes and coordinated both phone and in-person interviews. * Handled new hire paperwork, background screening and onboarding for staff. * Managed staff schedule and leave requests. * Developed and enforced company policy and procedures relating to all areas of human resources activity. * Completed biweekly payroll processing including any deductions and garnishments. * Received, recorded, and filed payments by check, cash and credit card to patient or provider account. * Assisted accounting with Instamed reconciliation for all practices. * Placed orders for staff and physician uniform requests. * Managed spreadsheets pertaining to practice inventory and uniforms.

Managed all aspects of store operations, organization, maintenance, and purchasing functions. Worked with Regional Director to ensure store was up to company standards and achieving targeted goals. * Trained new employees on proper protocols and customer service standards. * Completed all daily tasks and special assignments with an efficient and quality-driven approach. * Handled all customer relations issues in a professional manner and in accordance with company policies. * Managed day-to-day staffing and created schedules for all store employees. * Operated cash register for cash, check and credit card transactions with 100% accuracy. * Interviewed and completed screening on prospective hires. * Completed all point of sale opening and closing procedures, including counting the contents of the cash register, safe and forming deposits. * Ran all necessary daily and quarterly reports and sent to upper management for review. * Processed biweekly payroll. selenamullin@icloud.com 540-419-9356 Skills & Experience * HIPAA privacy and compliance * Quickbooks * Microsoft Office proficiency * Skilled in Timeforge, GoTimeForce I &II, Homebase and Timeclock timekeeping applications * Proforma Screening Solutions, E-Verify * ADP, Surepayroll, MyPayrollHR, Oasis Advantage, PayCom * CareTracker, Tendio, MatrixCare EMR systems * V-Tech, Avimark, Cornerstone, We Care Clinic Veterinary EHR systems * When I work, PetDesk, Workplace, Bamboo * Roo & RSVP relief services