Sergio Ramirez: in Azcapotzalco, DIF

Management of the process of safeguard of physical and digital files, from its reception to its definitive safeguard enclosure • Assurance of the attention of the requirements of files of the internal areas, clients and regulatory entities in order to comply with the commitments made with them. • Management and support for the use of contracted resources of courier providers. • Administration of the processes of reception of files of the different lines of business, from the definition of the scope for the various products, to the report of the inventory of documents for each of these lines. • Main Project: Digital Vault (Content Oracle) o Scope: Having a real time access for digital files of final o customers, reducing time on SLA and delivering a o centralized front for all stakeholders. o Time: 18 months o Role: Product Owner o Main Stakeholders: Business Managers, All Operations Area (Credit, Collection, Customer Service, Logistics), Distributors, IT Infrastructure, Front Supplier. o # Sprints: 9 o Modules developed for operation: Connection with inhouse products; Metadata intake; Physical Inventory; Digital Inventory

Management and supervision of the technical support team focused on the different platforms that the company has developed, implementing methodologies reducing service times and promoting cross sales. • Monitoring and control of quotations, purchases and extraordinary negotiations with national and foreign suppliers to ensure the timely supply. • Control and supervision of the warehouse. Establishment of the classification of articles ABC, and definition of the appropriate WMS for the different products and services offered by the company • Supervision of shipments to customers in a timely manner, verifying the tracking of their information with the different couriers (FedEx, Estafeta, etc.)

Control and follow-up to the assortment in time and form of the purchase orders of the intercompany entities of the company through ERP Dynamics. • Presentation of weekly reports of purchase orders placed by customers to ensure the 90% OTD • Coordination and follow-up with the areas involved (planning, production, purchasing) to ensure the delivery date in time for each of the products requested by the customers.

Migration of all the operations that are carried out in the company to introduce them to the Intelisis system to adhere to a quantifiable process control. • Definition of KPI's monitoring through the iDashboards BI program (fill rate, warehouse reliability, etc.) during the restructuring of Muebles Durex. • Implementation of the ERP production module to carry out the monitoring of customer orders at the plant, and floor control of production orders throughout the process. • Training for system users to ensure adherence to processes and structured measurement. • Implementation of the work methodology "Theory of Constraints" (TOC), through the creation of interfaces and training of users in the Symphony system to follow up this methodology. • Main Project: ERP Production Module Integration with Symphony software o Scope: Exchange of information between ERP, Symphony and BI Software (IDashboards) for showing information about production processes and sales order and inventory on a friendly way o Time: 6 months o Role: Product Owner o Main Stakeholders: General Director, Production Director, Sales Director, IT Manager, Supply Chain Manager. o Achievement: Ensuring that the supply chain team has real- time information regarding the programming of production orders, considering the delivery dates of the sales orders and the inventories of the various raw materials for manufacturing, making profit prevail for the company

Consultor - Customer Success • Supervision of the customer service team for international clients. • For 10 months straight all critical reports were closed on time. • Generation of favorable implementation interactions for the 6 assigned projects. • Implementation of the BI model for the ERP. • Implementation Projects: 3 o Customer Industry: Furniture manufacturing; Retail hardware store; Nike BPO in USA o Average Implementation Time: 9 months o Role: Consultant o Main Stakeholders: Customer's Product Owner; Consultancy Manager. o Achievement: Successful implementation

Advice to clients regarding the logistics and delivery of their orders, their invoicing and all the follow-up relevant to each of their requirements. • Implementation of SAP in the company, to standardize the system platform with the corporate platform in Denmark. • Follow-up to the Customer Service part of the pectin plant in Tecomán, Colima for the inter-company customer segment. • Main Project: Functional testing for Customer to Cash SAP Module for Mexican operation o Scope: Adapt the corporate ERP platform, and implement it for the Mexican market, ensuring the operation approved in the different international branches of the company o Time: 10 months o Role: Functional tester o Main Stakeholders: General Director, Sales Director, IT Manager, Supply Chain Manager. o Achievement: The correct integration with the corporate platform in the established times, and with a minimum of adjustments to ERP configuration