Shawn McCannon: in Swampscott, MA

• Managed all credit and collections responsibilities for customer base with annual revenue in excess of $2.25 billion. • Represented company in all customer facing credit, collections and financing issues to ensure the viability and profitability of the customer base; customer satisfaction/retention; support revenue growth and resolve delinquency. • Managed credit underwriting of Credit Analysts and all collection, reconciliation, dispute resolution and customer prioritization of Philippines based Collections staff. • Acted as liaison between Customer Financial Services and Field Sales, Operations and Customers. Emphasis on consistent internal/external communication and actions and development of excellent relations with all functional areas that drove reduction in errors, higher customer acquisition and retention and exceeding annual goals for reducing delinquency (>90% current) and loss from bad debt (<0.50%). • Led credit underwriting efforts for customer acquisition financing resulting in $50,000,000 annual increase in revenue. • Negotiated debt workouts and accounts receivable financing to maximize ultimate payment of debts. • Provided litigation/bankruptcy support and payment analysis for preference defenses that resulted in minimized loss. • Developed process for quantitative and qualitative evaluation of start up businesses that was adopted throughout the business unit. Results included improved opportunity assessment and decreased customer delinquency and bad debt. Success rate of 95% full payment from 200+ approved start up businesses in assigned regions. • Led teams to draft corporate procedures for collection actions and bad debt reserve identification/mitigation. Initiatives resulted in reduction in delinquency; better documentation of debt workout and resolutions (SOX compliance) and improved and more timely recognition of potential bad debt. • Consistently ranked at or near the top of all business unit Credit Managers exceeding goals for reducing delinquency and bad debt. Bad debt <0.20% of Accounts Receivable. • Completed 100% of required annual credit reviews for customers with credit exposure from $750,000 to $15,000,000. • Cited for quality of presentations developed for Sales teams, Credit Managers, Analysts and Financial Shared Services leadership. Topics included: credit review requirements/methodology; business unit quarterly and annual results; economic drivers for the various classes of trade and analysis of effect of delinquency and bad debt to the business unit. • Responsible for credit review, credit limit determination and collections for hospital groups and acute care customers.

(Left due to layoff and then rehired) • Developed data driven management reporting tools and trend analysis that provided greater insight into departmental performance and more accurate forecasting for monthly and quarterly cash collection and delinquency. • Prepared annual credit, financial statement, and profitability analysis of customers >$500,000 with a 100% completion rate. Self-initiated credit and profitability reviews for customers with <$500,000 to assess risk and profitability. • Managed staff of seven collection, credit analysis and administrative personnel. • Led collections that surpassed all corporate goals. Accomplishments included: >15 day delinquency of 0.82%; >30 day delinquency of 0.13%; >60 day delinquency of 0.03%; and DSO of 10.43 days. • Developed monthly profitability analysis and price change adjustments for hospital accounts that provided ability to trend customer profitability, increased account profitability, improved adherence to contract terms and decrease in pricing disputes. 40 Middlesex Avenue Swampscott, MA 01907 781.405.9152 shawn.mccannon@gmail.com linkedin.com/in/shawn-mccannon-2918829/

Waltham, MA October 1998 to December 2000 ($1 billion international software company) (Left in December 2000 to complete MBA) Software Finance Manager • Redesigned software financing program from a reactive revenue recognition function to proactive sales tool. • Managed all aspects of customer software financing and accounts receivable factoring program including: defining program requirements, selecting top tier finance partners, finance program agreement negotiations, finance channel relationship management, and compliance with SOP 97-02 for revenue recognition and SFAS No. 125 for factoring. • Implemented improvements that resulted in $1,000,000 in annual finance cost savings and $80,000,000 in increased revenue recognition while completing 300 financing transactions annually. • Developed reporting and trend analysis used to evaluate departmental performance and identify areas for operational improvement and cost savings, resulting in lower costs, increased efficiency, and improved service. • Authored corporate policies for various Credit and Collections activities. • Developed metrics for and implemented Collector Incentive Program. Results included improved reduction in delinquency, improved Collector effectiveness and accountability for assigned portfolio and improved morale of Collection team. • Determined cash collection and accounts receivable aging goals for international subsidiaries, and developed quarterly reporting to provide meaningful insight for senior management and Big 5 Auditors.