Stephanie Hinderaker: Program Coordinator in Missoula, Montana

Responsible for repair and PM strategies, compliance metrics and managing the GE portfolio of customers directly from user, director to executive level. ● Present monthly on safety committee report to director through executive level customers. ● Assessment and consultation on equipment reliability, new equipment purchase and procurement for portfolio customers. ● Collaborates and drives strategic planning and successful implementation. ● Tracks, analyzes and drives financial performance, ● Implements procedures to provide quality, cost effective service. ● Directly supervises 2 Biomed techs.

responsible for maintaining all medical and biomedical IT equipment (ie. PC's, printers, networking, incubators, cell washers, blood pressure gauges, etc) for Montana and Northern Idaho. ● Execute troubleshooting and repair on needed instrumentation ● Perform inventory control ● Department trainer for Lewis and Clark Territory ● Perform annual competency assessments for techs within Lewis and Clark Territory ● Conduct preventative maintenance on all regulated equipment associated with cGMP ● Assessments for new and existing QC instrumentation

● Oversee day to day call center operations and workflow ● Technical troubleshooting with end users (Hardware and/or network related) ● Successfully instituted process changes that greatly improved call and ticket handling within the call center by ~100 tickets per day

Project manager in charge of management and completion of standard phone system to a VoIP system for 50 nationwide users. ● Technical writing for training material ● Responsible for all corporate web presence ● Website and App Testing ● Sales for computer services ● Sales/Consulting for website design ● IT troubleshooting and repair

On-site service technician at NIH/NIAID Rocky Mountain Labs responsible for installation, certification, maintenance, troubleshooting and service of all air handling/air filtration and water filtration equipment in all facilities. ● Services included Biological Safety Cabinets, chemical fume hoods, and HEPA filtration units and housings for BSL4 facility.

Field service engineer responsible for repair, installation, and indepth training of digital pathology scanning equipment and software. Territory included Washington, Idaho, Oregon, Northern California and Western Canada. ● Proficient in PC, Software, and imaging/microscopic/optics/robotics troubleshooting and repair

Field service engineer responsible for repair, installation of Dako Automated Immunohistochemistry Stainers, Special Stainers and Digital Scanner. ● Developed strong software, hardware, electrical, mechanical, robotics and fluidics troubleshooting and repair skills ● Extensive process troubleshooting for Immunoassays and Special Stain Assays ● Built and maintained client relationships by managing territory and training of new hires ● Covered Southern California, Arizona, Nevada, Southern Utah and overflow in other territories when needed.

Technical support representative providing technical and product support to users and Biomedical Technicians for repair of Sterilizer Instrumentation over the phone. ● Coordinated repair needs and parts ordering with field technicians as well as service contract sales ● Assisted with quality assurance procedures, special projects and sales/customer training

Technical support specialist responsible for troubleshooting issues and critical problems over the phone for both technologists in the field and customers. Instrumentation supported included Automated Stainers, Coverslippers, Embedding Stations, Cryostats, Microtomes, Slide and Label Printers (Subject Matter Expert). Process troubleshooting covering all aspects of laboratory practices. ● Dispatched calls to service engineers and scheduled corrective and preventative maintenance for devices in the field ● Assisted with quality assurance procedures, special projects and sales/customer training ● Lead specialist for industry leading equipment - handled all call center calls (software, hardware and process related) ● Wrote troubleshooting guides to other support specialists and customers