Stephen Gallic: in Salt Lake City, UT

- Managed the full life cycle of stock inventory. Placed vendor Purchase Orders to fulfill target stock levels. Set target stock levels and reorder points based on current market environment and demand. - Received daily inventory to the warehouse. Labeled and stocked products accordingly. Picked, packed and shipped daily Purchase Orders. - Managed logistics of outbound and inbound LTL and ground shipments. Negotiated rates with shipping carriers resulting in increase in Gross Margin. - Updated pricing in inventory management software. Apply yearly vendor increases to all inventory and create customer specific price files. Discuss and provide input on pricing strategy with management. - Worked to implement automated data transfer to shipping software Shipstation resulting in improved operational efficiency of the business. - Managed multiple ecommerce stores on a variety of ecommerce web platforms, such as WooCommerce, OpenCart and Network Solutions. - Provided training and support to new employees in all aspects of business operations. Created and edited SOPs for future employee training. - Manufactured products using a pneumatic press. Acted as Quality Assurance to ensure integrity of product. - Entered customer Purchase Order data and process order as received. Communicate with customers to alleviate any issues or concerns. - Conducted sales operations by sending out quotations, cross selling and conducting sales calls. Acted as the first point of contact for customers by answering incoming calls or responding to email inquiries.

- Answered incoming calls to assist customers with scheduling service appointments and addressing customer's inquiries and needs as fit. - Represented BMW as a product Genius, provided customers with tutorials, and answered any questions in regards to their vehicle. - Followed up with customers after their visit at the BMW of Morristown service center to ensure satisfactory service. - Notified clientele when their plates and registration have arrived at the service center and offered Encore services as a Product Genius.