Suraj Mistry: HR and PAYROLL CLIENT SUPPORT CONSULTANT in Placentia, CA

• Service business clients to provide in-depth consultation for human capital and payroll processes. • Analyze client needs to recommend additional applications and secure cross-sales opportunities. Leverage creative problem-solving strategies, industry expertise, and client-focused perspective to resolve issues. • Maintain updated knowledge of current tax laws / payroll regulations to provide expertise for client operations. • Assist clients with adding new employees to payroll; process terminations and calculate last paychecks. Highlights • Achieved consistent perfect 10/10 rankings on Customer Surveys. • Conduct approximately 2.54 client calls per hour to maintain top-quality call-per-hour metrics.

Case management for 50,000 benefit plan population and ensured streamlined administration of Human Resource Operations / Employee Benefit programs, including payroll, benefits, and compensation. • Processed employee inquiries about benefit related problems like loss of medical coverage and enrolled in wrong plan. Reviewed case results to determine appropriate actions. • Mitigated issues and concerns of highly escalated customers. Conducted internal/process audits to maintain efficient operating procedures and drive continuous improvement. • Completed billing and created reports to track metrics: workflow, payroll, billing and service issues/volume. • Leveraged mass-mailing communication system to disseminate essential documentation to all employees. • Evaluated and approved Benefits Operation Administration deliverables to ensure alignment with goals and policies. Written SOPs for escalated situations. Completed business process documentation. • Managed client escalations, communicated with key stakeholders and analyzed detailed payroll and billing reports to validate accuracy and integrity Alright Solutions / AON Hewitt, • Managing multiple projects to effectively coordinate with clients, third-party partners and vendors, and other shared service providers. • Collaborated with Customer Service teams to advise on client relations and conduct testing for internal client acceptance and integration into the business requirements of the benefits enrollment flow. • Recorded change orders, plan requirement updates, and queries. Created ad-hoc reports with data manipulation and assessed service metrics to drive continuous process improvement. Highlights • Implemented an audit project for Dependent Verification and managed all ongoing process associated with the project. • Successfully trained and outsourced several time-consuming projects to off-shore teams.

Led HR and administrative functions to support organizational objectives with improved processes and highly developed staff teams. • Conducted extensive networking online using Indeed, local university career center and personal network to source qualified candidates indeed, University career center and personal network for project professionals and establish productive working relationships with consistent communication through recruitment process. Highlights • Improved financial reporting, reduced payroll service expenses and streamlined tax preparation by transitioning company financial practices and systems from Excel to QuickBooks (self-taught software). • Introduced the concept of using online platforms to start sourcing job candidates.

• Filed Account Receivable records and managed/organized company card expenses. • Used QuickBooks to manage the finances of Owner's rental properties. • Processed sales orders and created invoices. Highlights • Developed organized database of product specifications and information to facilitate sales pitches for Smart & Final manufactured products. • Improved product tracking accuracy rate to 90% by creating and managing an inventory mapping system using Excel to streamline warehouse efficiency.