Tiruvanagiri Sashikanth: E-content sales Specialist in Hyderabad
Tiruvanagiri Sashikanth
E-content sales Specialist
Hyderabad | IN
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Activity
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Work experience
NES Pvt Ltd
E-content sales Specialist | 09/2016 - Current
• Conducting web based interactive product demonstrations for customers.
• Providing a high level of customer service to assigned clients.
• Communicating with high profile clients.
• Giving clients support during all stages of a sale.
• Keeping accurate records of all sales and prospecting activities.
• Advising customers when they are making purchase decisions.
• Resolving customer complaints and disputes.
• Providing customers with technical product information.
• Writing up email proposals and Responding to pricing enquiries.
• Growing existing business relationships and acquire new ones. Conducting daily B2B cold-calls.
OSI Systems
Sales Specialist | 12/2013 - 09/2016
• Track and report sales and conversion rates on a consistent basis utilizing CRM tools.
• Coaching and helping the Business Development Executives with Sales Pitch, Sales Strategy, Lead Generation, and Cold Calling.
• Helping the BDE's in Researching accounts, identifying key players.
• Communicate with the customer to manage contract requirements between the customer and the UK team.
DELL international India PVT. Ltd
Customer Care Resolution Expert | 04/2011 - 09/2013
• Resolving complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
• Taking escalated calls from providers/callers.
• Determining the requirements by working with customers.
• Solving problems in single point of contact and following up on the issue until issue is resolved to the customer satisfaction.
HSBC Electronic Data Processing India PVT. Ltd
Customer Care Executive | 11/2008 - 04/2011
• Acquire knowledge on HSBC products and procedures.
• Efficiently handle inbound and outbound calls to resolve overseas customer queries.
• Maintain highest standards of audit and compliance requirements.
• To acquire detailed understanding of the process design and to be able to exceed SLA standards.
• Ensuring that billing, filing and paperwork processes are complete, accurate and on time.
• Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customer in line with target service levels expectations set.
Education history
Karnataka Open university
BSc
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