Toni Fisher: Customer Success Specialist in Orange County, CA

Manage growing base of customers accounts. Use Microsoft Excel to create/edit large customer databases. Use administrative tools to load and test data. Respond to support requests and phone calls. Review and test code. Debug issues that arise. Project management. Automate and accelerate customer process and workflows.

Manage the Geek Squad check-in and check-out experience for customers and help find the complete solution that works for each customer. Work with the sales team, building trust and explaining services and technology to help meet all customer needs.

Helping IT Department switch to NetSuite. Communicate with different departments to find ways to improve workflow and visibility. Assist with debugging new and existing code. Help with WMS and ERP training and functionality. Quite a bit of working independently, but also following up with group training and Q&A.

Handle all big clients and sales, including catering, in-store events, community events, and big corporate deliveries. Responsible for raising sales every quarter and gaining loyal customers. Planned and delivered CRM strategies and maintained customer relationships through CRM. I was also a manager and lead a team of 6-15 employees at any given time. Made sure customers and employees both were happy. Managed cash tills and counted them in and out of shifts. Attended weekly and monthly meetings with higher management and corporate.

Internship, but I was the sole graphic designer. Helped with all digital graphic work. Worked on creating and maintaining campaigns, posters, direct mail pieces, flyers, etc. Worked with InDesign to get files and projects ready for print. Used Illustrator to create the projects themselves, and Photoshop to edit photos for the projects.