Torrie Ramsbottom: in Simi Valley

Responsible for overseeing all aspects of the account from planning to budgeting, including coordinating with different teams on projects to make sure projects meet their intended goals. Working with other directors, managers, and customer service to ensure customers are satisfied, and projects are completed. Pitching concepts and summarizing results during daily client meetings. Understanding customer requirements and needs to offer suitable solutions and generate new business. Creating account strategies, leading projects from conception to final executions. Supervising staff and projects and mentoring them to hit our goals while balancing internal capacity with external demands. Maintaining relationships and serving as the point of contact and liaison for customers. Managing finance reports internally. Initiating corrective action processes. Conducting performance evaluations using key metrics. Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders. Able to work both autonomously and collaboratively for solutions-oriented results.

Scheduling, planning, and meeting with my client weekly to ensure deadlines for OTT platform delivery. Working internally with stakeholders such as tech, qc and packaging. Onboarded new 3rd party distributors, updating specifications and transmissions for delivery. Working EST hours to provide exceptional customer service for my clients.

Account Manager (WB Studio Desks) Acquisition* Upon the WB to Deluxe Acquisition, I continued my role as an account manager for the Warner Bros Next Day team. Leading and assisting with the transition from Warner Bros (GDMX) to Deluxe for the WB VOD division. Transferring and disseminating our existing team into 4 separate workflows while still remaining active and delivering files on time to 3rd parties. While re-onboarding approximately 80 to 100 3rd party vendors, mapping out the workflow to acclimate with existing internal stakeholders within Deluxe. This project took several months to push over to the new workflow due to the tight same day turnaround times for delivery while moving to the Burbank office. In order to maintain a 24-hour service to our client, I was able to travel to our Bangalore India office twice in 2019 to train approximately 15+ work colleagues to coordinate and assist with this new faced paced delivery workflow. Also, upon my return to the U.S., to continue the rapport between facilities in the U.S. and India by conducting weekly work calls to maintain the established relationship.

DVD / Blu Ray Account Manager Scheduled all VOD EST content for Warner Television (current season TV) as well as all Catalog titles which included Theatrical. Tight turnaround times fulfilling orders and seeing them through end to end. Providing the client updates on deliveries. Tracked any and all rejections and provided immediate resolution to get another file out the door. In 2015 the division I was working in was acquired by *Deluxe Entertainment.

Assisting the Sales Department in Renting out Neon Sign Props for various Venues and Productions. Answering phones and greeting customers. Distributing Mail, Filing and faxing of Proposals. Running various office errands utilizing my own vehicle.

for NBC/Universal (USA/Canada). Process and Coordinate workflow for Feature films that service United States & Canada. This entails scheduling tape duplication, editing, down conversion, and quality control work orders. Tracking material that was shipped out by creating Microsoft Excel spreadsheets and Word. Endless follow through to keep the Client aware of steps taken to get the job completed in a timely fashion.