Tyrel Melvin: Store Manager in Denver, CO

Worked to create the ultimate sales team at the Highlands Ranch store that crushed the sales goals that had been set for that year. Due to the success of that effort, the company requested that I work with the team at the University Hills location, a store that had been struggling, to improve their store income and team cohesiveness. This location is now leading the company as the most profitable store. Scheduling, payroll, exceeding forecast, and consistently driving sales is part of my daily tasks. Within BikeSource, my position is Store Manager, however, I also serve as Visual Merchandiser, Lead Trainer, and Demo Coordinator for the Denver area in addition to all the needs of running a store. I head up the custom-build bicycle program for BikeSource and have created new interest in what was thought to be a program past its time.

Provided customers with a one-stop shop experience by understanding their needs and concerns, providing them with practical solutions, and often creating a sale that drastically improved their experience. Daily duties included breaking down sales numbers for my team which created obtainable goals that allowed them to reach new heights and continued to increase the growth of the store. My responsibilities also included coaching and training current and new staff on procedures and products, answering phones, assisting customers merchandising and maintaining the appearance of the store. Continued education included learning new products as they were introduced to the bicycle industry and to create over-the-top customer experiences.

Hired to revamp the selling team of a store that was low-producing in sales and team spirit. While given the choice to either hire a fresh team or revamp the current team; I chose to work with the existing team. By utilizing my proven sales techniques to build team attitude and consistently high sales; the team turned around in a six-month time period. This store achieved No. 1 status for several months consecutively, and I remained one of the top salespersons in the district every week through my employment.

Worked as closing sales floor supervisor whose duties included: set and manage plan-o-grams, assist in managing overnight freight team, close the front-end of store that involved 11 registers, safe and money room, and closing the store at end of night. During my time at this company, I received the Gold Star Award for outstanding customer service due to my efforts of organizing a team-building event that involved recruiting, managing and playing with a coed summer softball team. Also served as trainer for training cashiers and training team on extended warranty sales.

As team manager, I trained call-center staff in best practices for creating great customer service experiences. During my time with USBank, I was awarded several Star awards for outstanding customer service and was promoted six times over the 2-1/2-year period I was there. I also volunteered with the Shining Star Reading program with local schools on behalf of US Bank - a program that benefited the community and promoted the company.

During my working time with Staples, having led the District in sales and consistently being in the Top 3 for two years straight - I received numerous awards and acknowledgements for outstanding customer service: Region 16 Customer Service All-Star (for providing excellent customer service), received over 200 "excellent customer service" cards from customers over a six-month period, many customers sent letters to the corporate headquarters applauding my high-level of customer service.