Vaibhav Shankar: in Gurgaon, HR

Led the Resource Management function globally for the $700 Mn + P&L - Digital Group within the firm's Transformation Services business. Vice President - Global Resource Management, Consulting Led the Resource Management function for the Consulting Group globally, within the firm's Transformation Services business. Areas of focus: ? Capacity Planning & Forecasting, Staffing & Fulfilment, Talent inventory, skills & pipeline management, HC budgeting & Forecasting, Billable Utilization management - across global markets and delivery locations ? Partnering with global leadership stakeholders within the Transformation Services Business, Finance, HR, Talent Acquisition, L&D and Mobility teams to drive a cohesive workforce strategy and actions for achievement of business goals. ? Ensuring right effort, skill, governance and cost mix for global Consulting engagements ? Driving delivery model standardization through the design and development of standard staffing models aligned to a diverse portfolio of market offerings ? Contractor staff sourcing, deployment & management for global engagements to enable advisory services for clients, and augment capacity to enhance geographic and niche skill capability. ? Partnering with Vendor Management teams, MSP partners & Campus Hiring teams to drive an effective Contingent workforce & campus strategy. Key Responsibilities: ? Forecast requirement of Human Resources (numbers and skills) based on sales and ongoing work pipeline. ? Plan for Human capital needed to deliver the work by collaborating with sales and business operation teams. ? Advise business leaders on workforce requirements and help with the manpower planning and execution of staffing needs fulfilment through identification of existing and new talent supply pools internally or hiring externally ? Conceptualize and drive adherence to the key pillars of the supply channel strategy / sourcing playbook: Optimize (Internal Talent), Augment (Contingent & Freelance Talent), Collaborate (Delivery Partner Network), Build for the future (Permanent external hires & Campus) ? Partner with business teams, HR teams (Talent Development, Talent Acquisition etc.), help streamline HR processes, strategy & day to day functioning to ensure that we have the right people to do the right work at the right time. ? Forecast hiring and training needs based on projected work demand to enable the Talent Acquisition and Development departments to plan their resources for supporting the business ? Advise business leaders on opportunities to optimize their headcount and compensation cost, as well as maximize utilization of human resources through cross training / up skilling, cross team people deployment and movements etc. ? Align people on projects / client work basis skill match, availability and cost to ensure seamless client delivery and healthy margins.

Played multiple leadership roles focussed on the setup and management of functions covering Resource Management, Global Sourcing Management, Business Intelligence, Cost Optimization, Operational Excellence and Strategic Planning across Multiple LOBs, reporting directly into a Senior Global or an India Leader, and being an integral part of leadership teams. Key Responsibilities Human Resource Management / Workforce Planning / Staffing ? Forecast requirement of Human Resources (numbers and skills) based on sales and ongoing work pipeline. ? Plan for Human capital needed to deliver the work by collaborating with sales and business operation teams. ? Partner with business teams, HR teams (Talent Development, Talent Acquisition etc.), help streamline HR processes, strategy & day to day functioning to ensure that we have the right people to do the right work at the right time. ? Forecast hiring and training needs based on projected work demand to enable the Talent Acquisition and Development departments to plan their resources for supporting the business ? Prepare a monthly headcount (number of people) forecast based on current actual headcount and expected new hires, attrition / exits, Productivity etc. ? Calculate Compensation cost for actual and forecasted headcount and track variance against budget. Assess reasons for variance to plan and drive actions to stay on budgeted headcount and compensation cost levels. ? Work with Business teams, HR and Talent Acquisition Teams to manage hiring plan, redeployment of people etc., to make sure we stay within the Compensation cost and headcount budget. ? Advise business leaders on workforce requirements and help with the manpower planning and execution of staffing needs fulfilment through identification of existing and new talent supply pools internally or hiring externally. ? Advise business leaders on opportunities to optimize their headcount and compensation cost through cross training / up skilling, cross team people deployment and movements etc. ? Align people on projects / client work basis skill match, availability and cost to ensure seamless client delivery, healthy margins and maximum utilization of resources ? Plan for employee engagement and help drive strategic projects to enhance employee engagement and minimize attrition . Global Sourcing / Right Shoring: ? Partnering with Onshore business teams to identify opportunities for outsourcing work to India ? Planning for new roles and work that need to be transitioned from onshore locations to India – Hiring / Identification of people, India seating availability etc. ? Tracking performance against Global sourcing plan, highlighting any unbudgeted unplanned work coming to India and making sure that we do not exceed the India HC budget unless it drives more revenue or lowered cost for the business. Operational Excellence & Business Support: ? Driving strategic projects and programs that transform, improve processes or increase utilization of existing people leading to increased capacity to do more work without adding more people (Productivity) ? Budgeting and Controlling direct and allocated costs for the business. Direct (Compensation or HC, travel cost, Staff welfare spend), Allocated Cost (Seat Utilization, IT Asset usage, Transport costs etc.) ? Maximizing utilization of the real estate (seats) for the business and forecasting need to add more real estate or seating basis growth projections ? Managing the reporting & MIS function for the business and providing dashboards to track People, Financial & Operational metrics Selected Accomplishments ? Established the Strategic Resource Management function for 6 LOBs across NA and India Regions: Tools, Processes, Governance Framework, Teams •Enabled planning and staffing for multimillion $ new client engagements, Forecasting & Mitigation of Capacity & Talent Risk, HC & Compensation cost budgeting /forecasting /control, Effective global sourcing & utilization management for enhanced bottom-line impact. ? Led the Talent planning & transformation effort for the HR Services LOB to support organization’s strategic shift from a hosted HR technology platform (PeopleSoft, SAP) to a SaaS / Cloud based (Workday) market offering. •Enabled accelerated growth to add 14 new clients per year vs historical average of 3 on hosted platforms. ? Re-engineered the sales planning & demand forecasting process for the HR Services Cloud Deployment Group. • Delivered an assumption-based modelling framework and a process for sales / capacity plan alignment enabling a decrease of 15 Million $ + in lost revenue opportunities for 2016 ? Established the Business Support Services function for offshore operations of the $1 Bn PnL HR Services & Emerging Solutions groups •Enabled 99%+ SLA / KPI achievement Year on Year on Financial, Operational & People Metrics Delivered the India location strategy for the HR Services LOB in line with the Long-Range Growth plan •Enabled India real estate expansion across 3 operating locations to support projected growth ? Conceptualized & championed a division wide talent program impacting the end to end life cycle of an employee for the India operations of HR Services & Emerging Solutions groups • Mitigated talent risk to new client engagements / growth on account of increased attrition & declining engagement of tenured staff • Resulted in 14% basis points decrease in annualized attrition and enhanced engagement of 12% basis points from 2012 to 2013 ? Designed and deployed the global sourcing planning and governance framework for the global HR Services LoB • Resulted in a reduction of unbudgeted India adds from 350 to 60 from 2011 to 2012 ? Delivered a Global Sourcing risk assessment for HRO India Benefits IT group • Highlighted risk of 1.8MM USD that enabled timely mitigation & plan achievement for 2009 Key Awards ? Annual Platinum Individual Award for 2012 for delivering “Distinctive Client Value” ? Annual Platinum “Unmatched Team” Award for 2012 ? Annual Platinum Individual Award for 2011 for "Outstanding Contribution" ? Annual Platinum “Unmatched Team” Award for 2010

Responsible for Brand Management and Marketing Communications for the new Sports Channel from the Zee Network. Handled end to end planning and execution of all above and below the line marketing activities including Agency interface and management for Creative, Media Planning, Consumer Research, B2C & B2B events. Was awarded the “employee of the month” in January 2006 and felicitated for contribution towards the successful launch of Indian football through marketing efforts

Part of the core brand management team for Indiatimes.com, responsible for Strategizing & Brand Planning for Indiatimes Mother Brand and its various products and services. Led the Internal Creative Cell focussed on developing in-house communication (Print, Online, radio) for Indiatimes Services and products, as well as interfaced with external advertising agencies on key marketing campaigns

Member of the “Six Sigma” Quality IT Team assisting MBB and aligned BBs on project specific analysis as well as helping drive key quality initiatives to improve DNA status within the group.

Assignments focussed on the study of the French IT services market and competitor research / profiling.