Vincent D'Angelo: Director of Operations in Costa Mesa, California

Honed my skills in adaptability and versatility, as well as keeping an open and positive mindset in a challenging workplace ● Participate in the management of all back-end operations of SupportiveCare Medical Group ● Rebuilt the organizational structure ● Develop new processes and procedures that improve the efficiency in billing, scheduling, note-taking, and intake ● Learned how to present solutions to community partners as a way to sell our services and develop relationships ● Oversee big picture business development creating partnerships and business associate agreements that benefit all parties ● Draft and communicate contracts with business partners and associates ● Develop strong relationships with Community Partners and other organizations that have significant relationships with the medical group

- Inventory Specia list September 2022 - September 2023 ● Develop custom weekly reports using excel for senior leadership teams across all departments, including Sales, Logistics, and Production ● Manage all international inventory shipments and imports from Brazil ● Process inventory transactions between warehouses across the country ● Reducing revenue loss by providing accurate inventory counts to our financial dept. ● Eliminating stuck invoices by ensuring our SAP system is filled with current information ● Optimized the product sample tracking process with the use of Excel for efficiency ● Organize and lead the process of releasing product to customers upon QA approval ● Holding third party logistics teams accountable to ensure no mistakes are made ● Gaining knowledge of vital back-end supply chain and logistics processes ● Observing and participating in large-scale sourcing, purchasing, and production meeting

I had a very broad breadth of responsibilities in my role as Office Manager at Capstone Clinical Laboratories. My duties spanned from hiring/firing/training staff to all inventory management. For a brief period of time during an extreme spike in business, the lab was without a Director of Operations, leaving me as the highest in command and with responsibilities more aligned with a Director of Operations. In this time, I took the lab through a time of transition and set it up for sustainability in the future. Capstone Clinical Laboratories is a COVID-19 Testing Laboratory.

● Optimized operations across multiple teams to increase productivity ● Created new spreadsheet layouts to increase testing site efficiency ● Worked directly with clients to schedule testing appointments and ensure quality service ● Cut redundant operations to increase profit margin ● Owned crisis management response during workplace incidents ● Responsible for ordering and inventory of lab supplies ● Monitored and accounted for payments from vendors and clients

? Handle first calls and introductions with borrowers straight from call center ? Price out and sell loan options direct to borrowers on first call ? Carry out all submittal and processing of loan ? Work with borrower all the way from introduction to funding of loan ? Built and directed future website

na ger August 2017 - April2021 ● Managed team of 4 5 employees ● Increased yearly revenue from 7 0 0 k to 9 3 0 k year over year ● Handled merchandising of new product to increase hard sales 1 7 % year over year ● Regularly provided exceptional customer service to increase customer retention ● Created new strategies for sales representatives and brand managers to increase sales ● Responsible for all hiring and training of new employees ● Developed and implemented new system of planograms ● Honed my understanding of the surf and snow industries and how consumers interact with the product in a brick-and-mortar setting ● Learned how to sell