Walter Kelly: in San Diego, CA

Work with cross-functional teams to ensure positioning, goals, deliverables, and tactics are achieved before, during, and after each event, both at the messaging and client experience levels • Own and continuously improve CRM systems and data to manage asset collection, provide valuable customer insight and improve customer experience • Act as the 'business owner' for his brand, possessing a complete understanding of internal and external variables that impact the business (brand success + fulfillment) ? Manage all sponsor-facing communications, and serve as primary point of customer success for exhibitors/sponsors post-sale to event execution

? Complete ownership of the Lead Management process for Intermedia, from sources/Marketo to Opportunity Completion ? Work and organize over all departments and through multiple databases (Salesforce, Atlas, Footprints, HostPilot) to ensure proper systems are designed and maintained ? Create training program from scratch for new outsourced LDRs (Lead Development Representatives) including a 60 page training manual, 3 day interactive in-person training, and maintenance + including management of/responsibility for 4 LDRs ? Manage programs such as our Salesforce LiveChat implementation to support Salesforce Administrator

Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners to determine optimal IT infrastructure, and close the deal ? Collaborate with marketing, support, sales, and product teams to facilitate new programs, messaging and campaigns ? Ensure highest quality of customer service and satisfaction throughout the sales process

? Promote the company brand to perspective buyers, ensuring their knowledge is accurate and up-to-date ? Generating new business through the use of face-to-face meetings, voice and video calls, and the use of various technology + social media ? Developing and maintaining a database of thousands of potential customers' information ? Going above and beyond both as a crucial member of a small team as well as prospering independently