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Walter Kelly: in San Diego, CA

Walter Kelly

San Diego | United States
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Summary
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Work experience
Image Informa

Informa

Sales Operations Specialist, Events | 06/2018 - 03/2021

Work with cross-functional teams to ensure positioning, goals, deliverables, and tactics are achieved before, during, and after each event, both at the messaging and client experience levels • Own and continuously improve CRM systems and data to manage asset collection, provide valuable customer insight and improve customer experience • Act as the 'business owner' for his brand, possessing a complete understanding of internal and external variables that impact the business (brand success + fulfillment) ? Manage all sponsor-facing communications, and serve as primary point of customer success for exhibitors/sponsors post-sale to event execution
Image Intermedia

Intermedia

Sales Operations Specialist | 03/2017 - 11/2017

? Complete ownership of the Lead Management process for Intermedia, from sources/Marketo to Opportunity Completion ? Work and organize over all departments and through multiple databases (Salesforce, Atlas, Footprints, HostPilot) to ensure proper systems are designed and maintained ? Create training program from scratch for new outsourced LDRs (Lead Development Representatives) including a 60 page training manual, 3 day interactive in-person training, and maintenance + including management of/responsibility for 4 LDRs ? Manage programs such as our Salesforce LiveChat implementation to support Salesforce Administrator
Image Intermedia

Intermedia

Account Executive | 08/2016 - 02/2017

Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners to determine optimal IT infrastructure, and close the deal ? Collaborate with marketing, support, sales, and product teams to facilitate new programs, messaging and campaigns ? Ensure highest quality of customer service and satisfaction throughout the sales process
Image BoostOptix

BoostOptix

Business Development Manager | 09/2015 - 07/2016

? Promote the company brand to perspective buyers, ensuring their knowledge is accurate and up-to-date ? Generating new business through the use of face-to-face meetings, voice and video calls, and the use of various technology + social media ? Developing and maintaining a database of thousands of potential customers' information ? Going above and beyond both as a crucial member of a small team as well as prospering independently
Education history
Image Chico State University

Chico State University

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1501 Lincoln Blvd.#1014 Venice, CA. 90291