William Lewis: in Simi Valley, CA
William Lewis
Simi Valley | United States
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Work experience
Cloud Imperium Games
Assistant Community Manager/Lead Moderator | 02/2014 - 03/2015
Managed a team of 15 moderators, interacted with the community daily addressing questions or handling forum member disputes, produced content on a weekly basis for multiple Star Citizen YouTube shows, hosted a weekly segment highlighting community members, wrote articles highlighting community content, guest starred on multiple community produced shows, met with fans during meetups, attended conventions to meet with the community, communicated with the game's streaming community, held charity streams and assist community members with their own charity streams.
IDrive
Tech Support Supervisor | 07/2009 - 02/2014
Manage a team of 18 agents, customer support, troubleshoot hardware and software problems, update tech support database, ensure correct customer information, assist customers with billing and upgrades, monitoring & advising agents, train new employees.
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