Zoe LeCain: Store Manager in Charleston, SC
Zoe LeCain
Store Manager
Charleston | United States
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Summary
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Activity
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Work experience
UASHMAMA USA
Store Manager | 08/2019 - Current
Launched and managed the flagship U.S. retail store for an Italian company that manufactures
sustainable, leather-alternative accessories and home decor items made of "washable paper"
• Built out product catalog and virtual store on Shopify POS
• Crafted and introduced employee handbook used company-wide for all retail training and operations
• Drove daily retail operations including employee management (scheduling, hiring, training), financials
(daily reports, goal setting, payroll), customer relations, sales promotions
• Reported directly to national distributors off-site
• Solely responsible for all inventory management and buying
• Successfully initiated new business accounts by cold-calling and selling corporate gift orders to national
customers
• Assisted wholesale operations on Handshake and Shopify
• Trade show wholesale sales at Atlanta Gift Market
• Contributed to marketing with written copy and styled photos on company website, advertising
placements, press articles, social media, and newsletter email
Charleston Shoe Company
Store Manager | 04/2017 - 05/2019
Palm Beach, FL, Delray Beach, FL Vero Beach, FL, Naples, FL and Highlands, NC
• Hired to manage Nantucket location seasonally (summer), assigned to manage and assess multiple
Florida locations to improve sales year over year (fall/winter/spring).
• Designed new store layout in Highlands, NC and oversaw construction development to ensure brand
alignment from paint colors to signage to display areas.
• Partnered with marketing agency for social media influencer store visits to increase brand awareness
to new audiences.
• Hosted trunk shows and pop-ups at major industry events and neighboring retailers.
• Efficiently merchandised sales floors and stock rooms to increase UPTs.
• Recruited, interviewed, hired and trained sales associates.
• Consistently exceeded sales goals. Comparable store sales growth averaged +35%.
• Experience on front end and back end retail software including Vend, SAP Anywhere, NetSuite ERP
& SCIS, Paycor, and Concur.
J.McLaughlin
Store Manager | 06/2014 - 05/2016
• Hired to manage Nantucket store (spring/summer/fall) and Ocean Reef Club store (winter).
• Created engaging and personalized shopping experiences by maintaining clientele books with shopping
history and style preferences.
• Interviewed, hired and trained sales associates on POS system and key sales tactics.
• Oversaw employee scheduling to guide operations and secure adequate staffing.
• Reported directly to C-level corporate team.
• Promoted team collaboration, performance and communication by fostering healthy environments
focused on mutual success and kindness.
• Partnered with local nonprofit organizations to host Sip & Shop in-store events.
Island Cashmere
Assistant Store Manager | 06/2006 - 09/2013
• Organized POS data entry and inventory control processes.
• Assisted in recruiting, interviewing, and training of employees.
• Met regularly with buyers to assess styles and quantities for purchase orders.
• Contacted vendors for individual drop-ships and custom orders.
• Compiled individual client books of purchase history and style preferences.
• Input employee payroll data and sales commissions for payroll.
• Created visual merchandising displays for storefront and interior.
Education history
The University of Tampa
Bachelor's in Communications | 2007 - 2011
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