Zoe LeCain: Store Manager in Charleston, SC

Launched and managed the flagship U.S. retail store for an Italian company that manufactures sustainable, leather-alternative accessories and home decor items made of "washable paper" • Built out product catalog and virtual store on Shopify POS • Crafted and introduced employee handbook used company-wide for all retail training and operations • Drove daily retail operations including employee management (scheduling, hiring, training), financials (daily reports, goal setting, payroll), customer relations, sales promotions • Reported directly to national distributors off-site • Solely responsible for all inventory management and buying • Successfully initiated new business accounts by cold-calling and selling corporate gift orders to national customers • Assisted wholesale operations on Handshake and Shopify • Trade show wholesale sales at Atlanta Gift Market • Contributed to marketing with written copy and styled photos on company website, advertising placements, press articles, social media, and newsletter email

Palm Beach, FL, Delray Beach, FL Vero Beach, FL, Naples, FL and Highlands, NC • Hired to manage Nantucket location seasonally (summer), assigned to manage and assess multiple Florida locations to improve sales year over year (fall/winter/spring). • Designed new store layout in Highlands, NC and oversaw construction development to ensure brand alignment from paint colors to signage to display areas. • Partnered with marketing agency for social media influencer store visits to increase brand awareness to new audiences. • Hosted trunk shows and pop-ups at major industry events and neighboring retailers. • Efficiently merchandised sales floors and stock rooms to increase UPTs. • Recruited, interviewed, hired and trained sales associates. • Consistently exceeded sales goals. Comparable store sales growth averaged +35%. • Experience on front end and back end retail software including Vend, SAP Anywhere, NetSuite ERP & SCIS, Paycor, and Concur.

• Hired to manage Nantucket store (spring/summer/fall) and Ocean Reef Club store (winter). • Created engaging and personalized shopping experiences by maintaining clientele books with shopping history and style preferences. • Interviewed, hired and trained sales associates on POS system and key sales tactics. • Oversaw employee scheduling to guide operations and secure adequate staffing. • Reported directly to C-level corporate team. • Promoted team collaboration, performance and communication by fostering healthy environments focused on mutual success and kindness. • Partnered with local nonprofit organizations to host Sip & Shop in-store events.

• Organized POS data entry and inventory control processes. • Assisted in recruiting, interviewing, and training of employees. • Met regularly with buyers to assess styles and quantities for purchase orders. • Contacted vendors for individual drop-ships and custom orders. • Compiled individual client books of purchase history and style preferences. • Input employee payroll data and sales commissions for payroll. • Created visual merchandising displays for storefront and interior.