Aaron Cotto: Retail Mobile Expert Associate in Burbank, IL

T-MOBILE | Chicago, IL Retail Mobile Expert Associate 2015 – Present Customer Service • Collaborate with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs. • Consult with customers to understand exactly what their needs are and provided tailored recommendations and solutions. Exhibit effective use of problem-solving skills by troubleshooting the root cause for customers that are experiencing challenges with their new devices. • Handle all customer service issues in a timely and professional manner. Focus on personalizing each customer interaction in order to deliver exceptional customer service. Sales • Responsible for handling many aspects of a sale including: customer contracts and warranties, customer payments and cash and credit card transactions. • Assist management in managing, tracking, and reconciling merchandise and ordering inventory. • Contact customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events. • Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. Training • Train new and existing associates on mobile phone and broadband features, carrier plan information and phone activation methods.