Adrian Balbo: Support Coordinator in Redondo Beach, CA

• Case management of 500+ clients in Los Angeles and Ventura counties. • Leverage support to maximize available State and Federal resources for clients. • Serve as program liaison with Military Leadership, Survivors and community partners as a spokeswoman and information source. • Responsible for creation and maintenance of confidential case files in accordance with Army Regulation HIPA regulations, local government policy and procedures for all clients served. • Collaborate with internal and external personnel and agencies as the representative for program initiatives, to synthesize information to include researching and communicating recommendations. • Apply social science analytical skills to address significant policy, regulatory, technological change or organizational performance issues. • Organize and resource regional events for clients ranging from informational workshops to social events.

• Administered office services by organizing office operations and procedures; ensuring quality correspondence; standardizing and automating reporting systems. • Routinely transcribed information into specific formats, providing revisions or purging information to ensure consistency, accuracy, and conformance to policy. • Responsible for internal and public distribution of all documents, reports and media releases. • Arranged meeting and event agendas and directed production/distribution of related materials • Organized and maintained the CEO’s calendar daily

• Managed database of volunteer information using Raiser’s Edge software and the Office suite of programs. • Developed and implemented information campaigns for the staffing of Make-A-Wish events and other volunteer activities. • Supported Volunteer Services staff with volunteer research projects. • Interviewed and analyzed volunteers for the staffing of key positions at events and drafted schedules maximizing available human capital • Interacted positively with Wish Families, Make-A-Wish staff, volunteers, and the general public cultivating positive relationships

• Community outreach and volunteer acquisition for the Family Readiness Group (FRG). • Collaborated with internal and external personnel and agencies as the representative for program initiatives, to include researching and defining new project initiatives, outreaching and establishing networks to maximize resources • Established, cultivated and maintained positive informal partnerships with military, civilian and non-governmental agencies to leverage support for units, soldiers, family members, and Army Reserve Family Programs. • Served as the liaison between the Brigade commander and community partners as an advocate and information source. • Provided assistance in development and implementation of Command’s Family Readiness Program to include wellbeing focus for Soldiers, families and children during all phases of the deployment cycle. • Planned, coordinated, and scheduled Family Readiness briefings, unit-level training, orientations, and workshops supporting 6,000 + Soldiers and Family Members on routine basis. • Identified at Risk families and Service Members, and coordinated support and resources for all units.

• Daily management internal store logistics, counts, and inventory • Utilized effective replenishment processes in moving merchandise from the backroom to the sales floor. • Directly communicated with team leaders to ensure sales floor is properly stocked. • Modeled and established a proactive guest service culture. • Daily operation of computers and hand held computer systems (PDA). • Trained in handling and disposing hazardous material. • Trained new team members.

• Outreached, trained and managed assigned volunteers; provided ongoing feedback; identified and supported development opportunities. • Monitored and evaluated program achievement against target goals, recommending modifications that respond to member needs and interests and participating in weekly staff meetings. • Initiated new and creative program activities. Promoting and stimulating program participation. • Planned, organized and implemented a range of noncompetitive programs and activities for members and visitors daily that met the organizational program goals