Albert Hernandez: Editor / Social Media Manager in San Jose, CA

I am a staff editor for StashedBoxes.com and am responsible for delivering timely and accurate write-ups. I also am spear-heading our product review's and am the direct liaison between the website and the Nike Action brand Public Relations department. As social media manager for the website, I post unique content that will attract more followers. I have also implemented mini-contests that allow for more interaction between our followers.

- Responsible for coordinating highly visible work orders and requests between multiple functions of the organization both internal and external - Assisted with issuing and reviewing orders to ensure quality and completeness; this is including but not limited to inspecting orders, reviewing product specifications, image quality, and image placement based on departmental standards - Processed returned merchandise and work order forms into applicable processes; organizing work forms, validating returns for Customer Support inquiries

- Consistently exceeded daily targets for incident or call volume, typically performing at more than double the team average - Handled escalated phone calls with irate customers in a professional and understanding manner - Instrumental in driving process, policy and resource management as part of "CSTech" administrative team

- Territories responsible for included Washington, Oregon, California, and Florida - Managed 40-50 accounts at a time - Maintained customer relations by responding to emails and phone calls in a timely manner - Established new accounts through cold calling and generated leads through industry mailing lists and networking - Responsible for familiarizing customers with ordering process Sample orders, art submission and lead times for manufacturing. - Grew customer relations through attending client functions such as contests, art shows and demo’s - Ensured clients received orders in a timely fashion - Followed up with accounting and shipping departments to ensure timely payment and delivery of orders - Assisted with processes for retention marketing Attend tradeshows, such as Nor-Cal and Agenda