ALEJANDRO LUGO: Operations Agent
Summary
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Activity
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Work experience
Southwest Airlines
Operations Agent | 01/2019 - Current
• Prepare and disseminate dispatch release forms and weather reports from online databases for the flight crew that are necessary for a successful flight.
• Arrange for fueling of aircraft based on information provided by release forms.
• Prepare weight and balance forms by assessing aircraft load, fuel, and passenger weight.
• As required by federal law and company procedures, file and maintain accurate flight papers/records.
• On a daily basis, coordinate special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for customers and special emergency cleaning.
• Efficiently operate boarding bridges, and coordinate boarding/deplaning of customers from aircraft.
• Occasionally coordinate flight operations by communicating directly to pilots via radio about gate arrivals, and aircraft maintenance requests.
• Responsible for ground security and ensuring operations follow security procedures established by federal regulations and company policy.
Transportation Security Administration
Lead Transportation Security Officer | 10/2010 - 01/2019
Full-Time
• Using critical thinking skills and people management tools, I facilitate and direct the placement of up to 20 officers around screening locations to process about 10,000 travelers within an 8hr shift.
• Overseeing screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.
• Prepare various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed.
• Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
Security Training Instructor
Full-Time
• Developed and tracked effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.
• Provide classroom training to keep team current on certifications, administer return to duty evaluations and remediation training as needed.
• Facilitated and presented to groups of up to 25 people in a class, including participants at the managerial level.
• Mentor & coach officers to address identified training needs.
• Administer and score training exams.
• Conduct audits and research to identify process deficiencies and improvements in current policies and procedures.
Transportation Security Officer
Full-Time/Part-time
• Responsible for mitigating actual and potential threats against civil aviation and other transportation modes.
• Help set up screening checkpoints for passengers and belongings.
• Operate and calibrate x-ray machines, explosive trace detection units, walk through metal detectors, and body scanners.
Education history
Tulane University
Bachelor of Arts
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