Alex Barnes: SIGNATURE FLIGHT SUPPORT, Line Service Technician in Costa Mesa, CA
Alex Barnes
SIGNATURE FLIGHT SUPPORT, Line Service Technician
Costa Mesa | United States
Skills
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Connecting with other creatives
Summary
Activity
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Work experience
ACIJET
SIGNATURE FLIGHT SUPPORT, Line Service Technician | 12/2014 - Current
? Lead a team of ground support technicians to complete our daily operations.
? Responsible for monthly inspections of eye wash stations and fuel farm recovery tanks.
? Daily face to face interactions with pilots and customers when resolving issues and/or complaints.
? Work with a high volume of passengers and pilots on day to day basis.
? Over 3000 safe aircraft tows completed.
? Receive fuel loads from various plants.
? Perform the proper testing of fuel before accepting/rejecting a fuel loads.
? Trained in basic QC of fuel and fuel farm equipment.
? Work closely with a team of qualified line techs to complete daily operations.
? Perform various aircraft services i.e., Lavatories, Potables, Oil services, TKS, Fueling, etc.
? Temp lead when needed on both east or west side bases.
? Proficient in both opening and closing procedures of the base.
? Handle the needs of based tenants at the west side hangar complex.
? Train new employees on all functions of ramp operations.
INFORMATIVE RESEARCH
Data Entry Representative/Operations | 12/2011 - 11/2013
? Entered numerical data into databases in a timely and accurate manner.
? Scanned documentation and entered into the database.
? Obtained scanned records and uploaded them into the database.
? Produced monthly reports using Excel spreadsheets.
? Added new material to file records and created new records.
? Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
? Submitted orders for mortgage lenders to the 3 main credit bureaus.
? Dealt with consumer disputes regarding erroneous reporting of information from creditors to the bureaus.
? Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
? Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on
the spot.
? Learned, referenced and applied product knowledge information.
Education history
Orange Coast College
N/A | 2008 - 2012
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