Alex Barnes: SIGNATURE FLIGHT SUPPORT, Line Service Technician in Costa Mesa, CA

? Lead a team of ground support technicians to complete our daily operations. ? Responsible for monthly inspections of eye wash stations and fuel farm recovery tanks. ? Daily face to face interactions with pilots and customers when resolving issues and/or complaints. ? Work with a high volume of passengers and pilots on day to day basis. ? Over 3000 safe aircraft tows completed. ? Receive fuel loads from various plants. ? Perform the proper testing of fuel before accepting/rejecting a fuel loads. ? Trained in basic QC of fuel and fuel farm equipment. ? Work closely with a team of qualified line techs to complete daily operations. ? Perform various aircraft services i.e., Lavatories, Potables, Oil services, TKS, Fueling, etc. ? Temp lead when needed on both east or west side bases. ? Proficient in both opening and closing procedures of the base. ? Handle the needs of based tenants at the west side hangar complex. ? Train new employees on all functions of ramp operations.

? Entered numerical data into databases in a timely and accurate manner. ? Scanned documentation and entered into the database. ? Obtained scanned records and uploaded them into the database. ? Produced monthly reports using Excel spreadsheets. ? Added new material to file records and created new records. ? Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ? Submitted orders for mortgage lenders to the 3 main credit bureaus. ? Dealt with consumer disputes regarding erroneous reporting of information from creditors to the bureaus. ? Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. ? Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. ? Learned, referenced and applied product knowledge information.