Alex Gaskins: Guest Experience Representative in Anaheim, CA

• Interacted with all levels of the organization, and provided service recovery, while maintaining appropriate response time. • Composed responses to Guests’ comments, pertaining to complex Parks & Resorts issues, via phone, mail and e-mail, while delivering world class Guest Service, recovering the magic, and building brand loyalty one Guest at time.

• Provided services in graphic design and marketing to manage ad campaigns, SEO, social platforms, direct marketing tactics, and sales. • Utilized Google Analytics to implement PPC & PPI ad campaigns, and improved website “new visitor” traffic upwards of 25%. • Increased awareness of company brand through crowdsourcing marketing strategies and 3rd party partnerships to target the primary customer base.

• Acquired contract renewals through direct marketing and local travel affiliate partnerships. • Increased attendance through effective marketing strategies targeting young families, youth activities, community sports, and tourist centers.

• Followed methodology in engaging Guests to collect data in field research and to regularly meet predetermined stratified data allotments.

• Improved training programs and knowledge tracking using Microsoft® Excel. • Promoted to Parade Support Trainer. • Recognized as “Spotlight Cast Member” for the month of June 2013.

• Regularly performed public speaking of safety spiels and Guest information. • Successfully completed the Disney College Program.