Alexandra Savino: Studio Manager & Corporate Sales // Events in Los Angeles, CA

Field incoming events inquiries, build relationships with new clients and grow relationships with repeat clients; maintain consistent communication with the client throughout the entire planning/booking process • Complete confirmations and pre-event booking duties according to the event needs/plan • Maintain market specific logs, lists, and marketing systems/tools as assigned and use data to compose and send out weekly revenue and status reports by market for all event sales • Respond to client concerns, suggestions and complaints in a timely and professional manner across all customer service portals and social channels • Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude • Collaborate with other departments as necessary to ensure brand alignment and success for all new project roll outs • Handle and execute all VIP bookings and visits for celebrities, investors, and influencers • Mentor and develop a strong team of invested employees; develop "majors" for employees based on their strengths and desire • Create logical shift schedules for the coordinators and maintenance staff based on availability; oversee and schedule all training dates for new hires • Work with Ops team to better understand financials and labor costs, supply and project spending; achieve weekly financial goals set forth by the operations and finance teams

• Maintained Head of Music Management's busy calendar; screened high volume business calls and accurately recorded messages • Kept artist calendars up to date and all key team members abreast of scheduled shows, press, releases, and more • Reviewed all artist offers from agent, assist in negotiating fees, and ensured all contracts are executed in a timely manner • Scheduled meetings and conference calls; ensured all necessary documents are prepared for meetings • Arranged extensive travel arrangements and created succinct and informative itineraries • Day-to-day management of two artists on the roster - managed all travel, accommodation bookings, and studio time for artist

• Ensured smooth running of the office on a day to day basis in the unique, thriving and ever changing start-up environment • Maintained Shopify ecommerce site; answer customer service emails, pulled weekly DTC sales reports, created promotions and discount codes • Tracked press links, update contacts list, maintained current press kits, and sat in on interviews with the Founders • Contributed to marketing plans for new product roll outs and managed celebrity and influencer gifting program • Controlled social media pages; kept information updated, tracked social mentions, tags, and posts, and responded in a timely manner to all customer inquiries via our social platforms • Processed invoices, submitted weekly Concur expense reports and managed office budgets • Facilitated appearances and events; ensured all activation assets arrived on time and briefed all teams involved on run of show. • Liaised with sales representatives nationwide to ensure all relevant markets are equipped with necessary POS items and product samples for tastings and appearances

• Assisted a VP and two Senior Directors; scheduled meetings, made all business-related travel arrangements, submitted expenses and answered phones using Cisco phone systems • Created one sheets/blasts, wrote press releases, and researched contacts and outlets for premieres and pitches • Liaised with multiple departments to ensure all press kits and materials on roster of over 40 artists were creatively equipped with the latest scans & stats • Organized, planned, and worked label and special events, such as album listening parties and press dinners, often with upwards of 200 guests • Coordinated the servicing of advanced music and press materials to relevant contacts/outlets • Provided onsite assistance at artist appearances on national TV tapings including the TODAY show, The Tonight Show Starring Jimmy Fallon, Jimmy Kimmel Live! and more. • Fielded incoming media requests to present to management and worked to schedule interviews (in-person and over the phone) for features and previews • Processed invoices, took out PO's, and ordered office supplies • Supervised interns - provided projects for them to work on and trained them on how to use department tools and assist with department duties