Alexis Sanders: Assistant Manager in Seattle, WA

Driven by KPI's, leading team members to focus on customer service, propagating metrics beyond corporate predictions for conversion, UPT, and GM. Serves as managing brand ambassador, achieving more than $150k in personal sales in nine months. • Store operations including hiring great staff, problem solving, inventory management, sell-through and replenishment of merchandise, opening and closing, and overall store management • In-store merchandising and maintaining store appearance, including campaign execution, for effective visual appeal • A history of thriving in a fast-paced sales environment while continuing to provide a high level customer experience to multiple clients and training team members to the best of their ability

Technical sales, team building, sales analysis, inventory management, customer service, and visual merchandising • Implemented key changes: reducing labor costs, increasing sales, and growing customer base/loyalty • Created and maintained customer accounts, special order processing, cash handling, cycle counts, transferring inventory, and providing insight for buyers • Generated engaging customer interactions with an energetic passionate demeanor, an ambassador to the brand attitude with in-depth product knowledge, while coaching staff to do the same

• Engaged and educated customers about products and services helping them make informed buying decisions enhancing their recreational experiences • Researched, created, and administered public clinics/sales presentations demonstrating outdoor products and principles to drive sales, attract new customers, and generate positive media coverage • Employee Appreciation Award: 2011 for providing exceptional customer service/education, crew member training, and exceeding membership sales goals.