Allison McCulloch: E Commerce Representative in Oceanside, CA

E Commerce & customer service representative for 3 distinct lifestyle / apparel brands -- Vissla, D'Blanc & Amuse Society. Currently managing all incoming customer inquiries, wetsuit and apparel warranties, order management, warehouse correspondence, inventory control, & website merchandising. Work with team members to manage online content in relation to digital marketing roll out.

Assisted lead California sales rep with order entry, B2B site management, line showings, & trade shows. Managed account interaction and provided support during events & demos. Worked with design team to provide account feedback and improve product for upcoming seasons. Assisted with social media initiatives, copy, and digital content. Managed Spring '17 photoshoot providing lifestyle content for web & social media. Maintained communication with warehouse team and coordinated promo order entry and pick up.

Developed new business model for two boutique hotel properties using a more current front desk system, online booking system, and channel manager. Used Google Analytics, SEO, Yelp, and Tripadvisor to collect data on guest experiences to find solutions for improvements. Ran daily reports on occupancy, revenue, and expenses. Managed daily operations including checking customers in and out, allocating resources efficiently, and ensuring guest satisfaction . Answered basic customer service inquiries through facebook, email, and Instagram communications. Developed all content for social media. Designed an integrative website for the property with an ability to book online. Improved sales and streamlined the booking process.

Worked closely with owners to develop clientele. Facilitated basic day to day operations (cash drawer, POS system, Inventory). Created relationships with sales reps and assisted general manager in choosing women’s inventory. Developed widespread knowledge of products and brands. Managed Social Media Accounts