Amir Tavafifard: Client Service Representative in Cucamonga, CA

• Consistently exceed BCR target goal of 5% • Generate new business clients and create lasting relationships with clientele • Advise and educate customers on online service offerings, new account information, and promotional offers • Deliver prompt, accurate, and professional customer service leading to highest customer satisfaction scores • Maintain a balanced cash drawer with accuracy and precision

• Function as a part of a team to advocate for refugee populations in the Inland Empire • Write and research grant opportunities for refuge assistance within the area • Balance budgets, and help determine distribution of monetary aid to local and global refugee families • Created a website for the organization to promote awareness about refuge issues, incorporate tech assistance and provide a global platform for outreach • Create COVID-19 crisis fund for local refugee communities and promote awareness for international refugee populations via social media platforms • Organize quarterly workshops for refugee families to aid in degree certification, networking, resume building, and finding a mentor

• Develop and execute new marketing strategies raising new business acquisitions by over 20% • Follow up on warm and cold leads through multiple channels resulting in 40 + qualified opportunities per month • Maintained an extensive knowledge of competitors, their offerings, and their presence in assigned territory, researched and constantly reviewed the demand of the market to provide our customers with the best price and service available • Met and exceeded new business targets consistently, recognized for top perming employee in new business acquisition

• Mentored and tutored students in their elementary English and Math classes • Provided after school assistance for children with working parents • Established and maintained trusting relationship with youth

• Monitored, managed and supervised sales staff • Surpassed company sales objectives by 15% annually • Created and implemented weekly employee scheduling