Amy Martinez: Customer Service Representative
Amy Martinez
Customer Service Representative
United States
Skills
No information
Interests
I am jehovah's witness and i volunteer time teaching what i learn from the bible. i am currently trying to learn an indigenous language from oaxaca that allows me to further my ministry. i attend weekly religious meetings that help me in my personal life and as well in my professional work life. on my spare time i spend time with my husband looking for pet friendly places to take our fur child shaggy.
Industries
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Summary
Activity
Projects
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Work experience
Behr Process Corporation
Customer Service Representative | 02/2013 - Current
• Inbound calls from US, Canada, Mexico, and Puerto Rico.
• Gather customer information and determine their issues by evaluating and analyzing the symptoms of their product problem.
• Accurately process and record call transactions using a computer and designated tracking software.
• Follow up and make scheduled callbacks to customers where necessary.
• Stay current with system information, changes and updates.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Learned, referenced and applied product knowledge information.
• Provided an elevated customer experience to generate a loyal clientèle.
The Orange County Register
Quality Assurance Analyst | 06/2012 - 02/2013
• Trained and supervised new personnel
• Responsible for meeting deadlines as well as keeping track of my teams daily production.
• Generated daily and weekly reports for my supervisors.
• Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
The Orange County Register
Telemarketer | 05/2012 - 06/2012
• Provided information about available products and services including membership details and purchase advantages.
• Overcame objections using friendly, persuasive strategies.
• Escalated concerns or problem calls to management staff.
• Opened new accounts and documented personal, demographic and payment information in the system.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Skilled at client management software and computer dialing.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Consumer Protection Assistance Coalition
Appointment Setter | 01/2012 - 05/2012
• Answer any questions consumer might have about our services.
• Performed initial client assessment and analysis to begin research process.
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.
• Researched and updated all required materials needed for firm and partners.
Residence Inn by Marriott
Front Desk Receptionist | 04/2011 - 07/2011
• Made accommodations and travel arrangements for visitors.
• Reported maintenance problems to the appropriate personnel.
• Verified accuracy of financial data.
• Collected deposits, fees and payments.
• Verified that personal and payment information on guest accounts was accurate and complete.
• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Education history
Calexico High School
High School Diploma | 2007 - 2010
Connections
Companies (0)
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