Log InSign Up

Amy Martinez: Customer Service Representative

Profile background

Amy Martinez

Profile avatar
Customer Service Representative
United States
Skills

No information

Interests
I am jehovah's witness and i volunteer time teaching what i learn from the bible. i am currently trying to learn an indigenous language from oaxaca that allows me to further my ministry. i attend weekly religious meetings that help me in my personal life and as well in my professional work life. on my spare time i spend time with my husband looking for pet friendly places to take our fur child shaggy.
Industries

No information

HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

No information

Work experience
Image Behr Process Corporation

Behr Process Corporation

Customer Service Representative | 02/2013 - Current

• Inbound calls from US, Canada, Mexico, and Puerto Rico. • Gather customer information and determine their issues by evaluating and analyzing the symptoms of their product problem. • Accurately process and record call transactions using a computer and designated tracking software. • Follow up and make scheduled callbacks to customers where necessary. • Stay current with system information, changes and updates. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. • Answered product questions with up-to-date knowledge of sales and store promotions. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Learned, referenced and applied product knowledge information. • Provided an elevated customer experience to generate a loyal clientèle.
Image The Orange County Register

The Orange County Register

Quality Assurance Analyst | 06/2012 - 02/2013

• Trained and supervised new personnel • Responsible for meeting deadlines as well as keeping track of my teams daily production. • Generated daily and weekly reports for my supervisors. • Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
Image The Orange County Register

The Orange County Register

Telemarketer | 05/2012 - 06/2012

• Provided information about available products and services including membership details and purchase advantages. • Overcame objections using friendly, persuasive strategies. • Escalated concerns or problem calls to management staff. • Opened new accounts and documented personal, demographic and payment information in the system. • Delivered scripted sales talks to customers reached via manual and automatic dialing systems. • Skilled at client management software and computer dialing. • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Image Consumer Protection Assistance Coalition

Consumer Protection Assistance Coalition

Appointment Setter | 01/2012 - 05/2012

• Answer any questions consumer might have about our services. • Performed initial client assessment and analysis to begin research process. • Responded to customer requests via telephone and email. • Verified data integrity and accuracy. • Researched and updated all required materials needed for firm and partners.
Image Residence Inn by Marriott

Residence Inn by Marriott

Front Desk Receptionist | 04/2011 - 07/2011

• Made accommodations and travel arrangements for visitors. • Reported maintenance problems to the appropriate personnel. • Verified accuracy of financial data. • Collected deposits, fees and payments. • Verified that personal and payment information on guest accounts was accurate and complete. • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Education history
Image Calexico High School

Calexico High School

High School Diploma | 2007 - 2010

Connections
Companies (0)

No information

1501 Lincoln Blvd.#1014 Venice, CA. 90291