Ana Lima: Inside Sales, Operations and Customer Experience in San Diego, CA

Liaison: Negotiate with clients and vendors when problems arise and recommend solutions Time Management: Create and orchestrate furniture quotation, ordering and installation schedules Procurement: Interface with furniture manufacturers regarding shipping schedules to meet project timelines Customer Service & Budgeting: Create punch list and resolve issues at a lowest cost to company and greatest client satisfaction possible

Employee of the Month - June 2017 Proficient in CRM, DSA reporting, Microsoft Office. Intermediate Excel and Beginner in Adobe Creative Suite Created monthly email campaigns Created and delivered product presentations Collaborated with national accounts team on strategies pertaining to large acquisitions Coached and trained team members Increased assigned territory sales via regular phone calls, emails, and social media networking Investigated and followed up on opportunities for acquisition of new business accounts Maintained existing accounts and provided excellent service while forming relationships of mutual trust and dependability

• Customer Service, Operations, Sales Assistant and Inside Sales • Liaison between US Sales Team, clients, and HQ AUS (Supply Chain, Operations and Finance) • Thrive on efficiency, accuracy, attention to detail and time management • Excellent organizational and communication skills while managing influx of stakeholder requests via email, phone, Teams™ and Live Chat • Developed and implemented Customer Service and Leads Tracker • Document and escalate technical and customer issues to respective stakeholder • Developed and continually improves processes on Returns, Parts, and Warranty requests • Review RFPs • Manage future and same day purchase orders (>$4M year) • Manage Distribution Center Output • Manage US inventory levels with HQ Supply Chain Team • Assist Sales Team with HubSpot CRM Opportunities • Inspire excellence on each stakeholder interaction • Outstanding reviews every quarter since beginning of employment

Managed data input of donors, gifts and events Raisers Edge Database Volunteered ten hours weekly

Doubled customer satisfaction “SALT scores” in restaurant and in-room dining Hired, trained, supervised and motivated twenty team members working in restaurant, bar, lounge and room service Created and maintained weekly departmental employee schedule and payroll via company employee time management database Developed and oversaw annual marketing and events calendar to increase restaurant and bar revenue. Attending trade shows with a view to networking and product innovation

Managed and controlled multiple simultaneous projects and budgets Planned, developed and managed a variety of events to include: conferences, round-tables, and presidential visits Successfully lead integrated marketing and event strategies from start to finish Evaluated, researched, coordinated, facilitated and managed all event related logistics including venue sourcing and selection; catering, entertainment, participants’ travel, hotel arrangements, transportation and all onsite activities Oversaw all account receivables and payables for international events Delivered a successful customer experience that created brand loyalty Contributions brought an average of $20,000 in income/participation via selling of sponsorships and attendance Provide post-event reporting and analysis to the Program Director Provided proactive consultation updates on related budgetary and logistic issues to other departmental managers