Andrew Bergstrom: in Mountlake Terrace, WA

Provide hands-on interpretation, and thematic, formal onboard presentations that are integrated into a week-long interpretive program, and wildlife narration utilizing interactive tools such as maps, charts, guidebooks, powerpoint, microscopes and spotting scopes to involve the guests. Developed and delivered educational presentations covering environmental science, history, and other relevant topics to the itinerary. Generated return guests by utilizing a heavy emphasis on customer service, dynamic thinking, and safety Ran daily programmatic tasks for guests that include but are not limited to, photo editing, blogging, slideshow creation, and gear organization

Gathered user requirements and authored functional specifications Performed system testing, and validation Installed software updates for individual restaurants Created new system layouts for new restaurant openings