Andrew LaPlant: Sales Rep and Service Manager

• Manage Ullman Sails service department including scheduling service projects, managing day-to-day operations of service personnel, and primary liaison for all customer service questions and inquiries • Coordinate and complete new and used sail service including repairs and modifications ensuring timely completion of projects and excellent customer satisfaction • Train new service employees, providing orientation of facilities, policies, and office procedures • Maintain work order database ensuring it is up-to-date, and delivery and installation of repairs and new sails is completed in a timely fashion • Responsible for ordering, managing inventory, and maintaining all service equipment and materials • Sales representative responsible for closing all walk-in, phone order, and service customer sales • Solicit business for sail purchases and service from new prospects as well as grow business from existing customer base • Write news updates for the website and conduct seminars on a va