CUSTOMER SERVICE REPRESENTATIVE II

Customer Service & Support

creativity and visual product improvement. I'm Disciplined and productive creative with
diverse and varied portfolio showcasing personal evolution in artistic journey. I also have 8
plus years of background producing 2D and 3D designs. Highly skilled in animation and
modeling. Collaborates with other artists to complete team objectives and share ideas.
I believe I am a Fearless Artist willing to take creative risks and push conceptual boundaries.
Adobe Photoshop and InDesign proficiency.
I am also highly passionate about art, technology and the creative processes involved in video
game creation.

Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
?   Answered customer telephone calls promptly to avoid on-hold wait times.
?   Answered constant flow of customer calls with minimal wait times.
?   Offered advice and assistance to customers, paying attention to special needs or wants.
?   Responded to customer requests for products, services and company information.
?   Provided primary customer support to internal and external customers.
?   Recommended products to customers, thoroughly explaining details.
?   Assisted customers with setting appointments, special order requests, and arranging
merchandise pick-up.
?   Collected customer feedback and made process changes to exceed customer satisfaction
goals.
?   Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
?   Cultivated customer loyalty, promoted repeat business and improved sales.
?   Developed community reputation through commitment to customer satisfaction and strong
client relationships.
?   Provided information regarding charge accounts and loyalty programs.
?   Liaised with customers, management and sales team to better understand customer needs
and recommend appropriate solutions.
?   Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
?   Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
?   Investigated and resolved customer inquiries and complaints quickly.
?   Responded proactively and positively to rapid change.
?   Delivered prompt service to prioritize customer needs.
?   Educated customers about billing, payment processing and support policies and procedures.
?   Responded to customer requests, offering excellent support and tailored recommendations
to address needs.
?   Promoted superior experience by addressing customer concerns, demonstrating empathy
and resolving problems swiftly.
?   Maintained up-to-date knowledge of product and service changes.
?   Answered average of [Number] calls, emails and faxes per day, addressing customer
inquiries, solving problems and providing product information.
?   Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.

?   Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
?   Determined patient financial needs and referred eligible patients to proper county, state or
federal agencies to obtain financial assistance.
?   Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
?   Obtained patient's insurance information and determined eligibility for benefits for specific
services rendered.
?   Resolved patient financial problems with guidance from documented guidelines and procedures.
?   Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
?   Secured patient information and confidential medical records in compliance with HIPAA
privacy rule standards to protect patient's privacy.
?   Applied administrative knowledge and courtesy to explain procedures and services to patients.
?   Followed document protocols to safeguard confidentiality of patient records.
?   Helped address client complaints through timely corrective actions and appropriate
referrals.
?   Offered simple, clear explanations to help clients and families understand hospital policies
and procedures.

PATIENT ACCESS REPRESENTATIVE

Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
?   answering inbound and outbound calls
?   reviewing documents

?   Collected customer feedback and made process changes to exceed customer satisfaction
goals.
?   Consulted with outside parties to resolve discrepancies and create effective solutions.
?   Responded to customer requests for products, services and company information.
?   Offered advice and assistance to customers, paying attention to special needs or wants.
?   Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
?   Recommended products to customers, thoroughly explaining details.
?   Answered constant flow of customer calls with minimal wait times.

CUSTOMER SERVICE REPRESENTATIVE

answering phone calls
?   Answered multi-line phone system and greeted callers enthusiastically.
?   Took reservations over phone, in person and via computer for guests and provided
confirmation information.
?   Answered customer telephone calls promptly and appropriately handled needs.

FRONT DESK AGENT

Prepared raw materials for cooking by cutting vegetables and preparing dough.

PIZZA MAKER

Find out detailed information about Arman Mustafa, CUSTOMER SERVICE REPRESENTATIVE II in Naples, FL

Arman Mustafa: CUSTOMER SERVICE REPRESENTATIVE II in Naples, FL

Arman Mustafa

FIS

Change Healthcare

Navient

MCC Applied Technologies Center

Pontillos Pizzeria

Monroe Community College