Audrey Castelo: Assistant Store Manager in Los Angeles, CA

Understands and executes all store operations, policies, and procedures. Assists with all administrative and operational procedures. Responsible for overseeing repairs, defectives and damages. Manages staff timesheets. Develop new clientele, in addition to maintain existing clients. Focus to increase sales volume and reinforce excellent client-service standards. Provide leadership and team building to the department and associates in driving sales, service, and profitability. Consistently interact and lead team on sales floor to motivate positive sales results. Ongoing education of sales associates with regards to product, policies and procedures. Facilitate staff development: providing performance feedback and fostering a positive and productive work environment. Assist in management of all support staff timesheets/overtime as directed by Boutique Manager. Coordinate the Weekly Sales Report.

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Monitor customer preferences to determine focus of sales efforts. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, Provide feedback to retail buyers in accordance to the local market. Routinely perform visual merchandising and act as the direct liaison to the corporate Visual Merchandiser. Compose weekly sales reports by recording relevant activities on all store levels; as well as receiving and shipping operations. Surpassed monthly store targets of 750k-1.3 million including during time periods as acting store manager. Manage a team of 9 employees in conjunction with the Store Director, achieving nearly $17 million in sales for the year. Closely supervise operations team and direct inventory, achieving a .02% loss result for 2017. Perform cycle counts and resolve any discrepancies.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items; keeping inventory stock and requisition new stock. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Provide outstanding customer service and represent the brand by maintaining impeccable personal style. Rank amongst top sales associates in the store.