Brad Bensen: Operations Specialist in Orange, CA

• Convert legacy data sets into a new CRM with meaningful visual results using formulas, pivot tables, charts and graphs • Provide historical trending and predictive analysis on key business metrics o Requisitons opened o Jobs filled o Assignments started o Assignments ended • Create and maintain dashboard templates and presentations for executive management • Prepare recurring business performance metrics based on location identifying areas of excellence and potential issues • Capture and prepare monthly, quarterly and YTD comparisons and result summaries • Analyze existing processes, identify areas of weakness and implement improvements resulting in: o Redesigned processes o Higher accuracy o Improved timeliness • Perform ad-hoc analysis in an accurate and timely manner

• Adapted to work in a high-volume fast-paced environment • Maintain responsibility for personal bank and ensures all financial transactions are accurate • Consistently ranked in the top 10% of the service staff based on the balance score card • Provide exceptional service exceeding expectations evidenced by consistent manager appraisal • Earned shift leading management responsibilities over the waitstaff department • Promoted for exceptional sales and customer service • Exceeded quotas each month as shown in the monthly balance score card • Goto employee to resolve negative customer situations

Staff Accountant (AR/AP) • Managed payments for the corporate office and all national building leases • Managed payments for all facilities and utilities • Recovered outstanding funds from various appraisers • Processed requests for employee reimbursements Processing Setup Specialist • Process loan applications from time of receipt of application to submission of the loan package to underwriting • Gather, organize, verify and track loan documentation • Work with lenders, applicants, underwriters, appraisers and others to complete processing of a borrower’s loan application • Successfully manage up to 100 loans at the same time through various CRM platforms including Salesforce • Consistent top producer on a team of 20