Brad Bensen: Operations Specialist in Orange, CA
Brad Bensen
Operations Specialist
Orange | United States
Skills
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Interests
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Summary
Activity
Projects
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Work experience
Volt Workforce Solutions
Operations Specialist | 09/2014 - Current
• Convert legacy data sets into a new CRM with meaningful visual results using formulas, pivot tables, charts and graphs
• Provide historical trending and predictive analysis on key business metrics
o Requisitons opened
o Jobs filled
o Assignments started
o Assignments ended
• Create and maintain dashboard templates and presentations for executive management
• Prepare recurring business performance metrics based on location identifying areas of excellence and potential issues
• Capture and prepare monthly, quarterly and YTD comparisons and result summaries
• Analyze existing processes, identify areas of weakness and implement improvements resulting in:
o Redesigned processes
o Higher accuracy
o Improved timeliness
• Perform ad-hoc analysis in an accurate and timely manner
Dave & Buster's
Server / Team Lead | 03/2010 - 10/2015
• Adapted to work in a high-volume fast-paced environment
• Maintain responsibility for personal bank and ensures all financial transactions are accurate
• Consistently ranked in the top 10% of the service staff based on the balance score card
• Provide exceptional service exceeding expectations evidenced by consistent manager appraisal
• Earned shift leading management responsibilities over the waitstaff department
• Promoted for exceptional sales and customer service
• Exceeded quotas each month as shown in the monthly balance score card
• Goto employee to resolve negative customer situations
American Advisor's Group
Processing Setup Specialist / Staff Accountant | 11/2013 - 09/2014
Staff Accountant (AR/AP)
• Managed payments for the corporate office and all national building leases
• Managed payments for all facilities and utilities
• Recovered outstanding funds from various appraisers
• Processed requests for employee reimbursements
Processing Setup Specialist
• Process loan applications from time of receipt of application to submission of the loan package to underwriting
• Gather, organize, verify and track loan documentation
• Work with lenders, applicants, underwriters, appraisers and others to complete processing of a borrower’s loan application
• Successfully manage up to 100 loans at the same time through various CRM platforms including Salesforce
• Consistent top producer on a team of 20
Education history
Cal State University, Fullerton
Bachelor or Arts, Business Administration | 2008 - 2013
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