Brett Fritsch: in Chino, CA

• Provide excellent service in a fine dining restaurant • Utilize time management and organization skills to ensure guest satisfaction • Serve an average of 30 covers per evening • Use up-selling techniques to reach a check average of $60 per person

• Collaborated with an international team to provide service in a city with a large tourism economy • Successfully interacted with a variety of cultures and nationalities • Worked as an effective team member to efficiently turn tables and drive up sales • Served an average of 100 guests per evening during peak tourism season while maintaining a high level of customer satisfaction

• Led small groups on camping and lodging trips to some of the United States' most popular tourism destinations • Trips lasted up to 3 weeks across many regions of the country • Utilized strong leadership and problem-solving skills to develop and maintain positive group dynamics for the duration of the trip • Client evaluation scores were among the highest in the company with a 95% satisfaction rate

• Learned entrepreneurial skills as part of the opening staff for a high-end cocktail lounge • Saw a 200% sales increase over my tenure • Developed and implemented new policies and procedures and trained new employees • Collaborated with menu development and new product launch