Brian Magana: AHFC Claims Agent in Long Beach, CA
Summary
Activity
Projects
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Work experience
American Honda Motor Co
AHFC Claims Agent | 11/2013 - Current
As a claims representative for AHM daily tasks include, customer & company data base, data entry, problem resolution, financial decisions, technical assistance, customer service, and analying claims.
Alorica
Regional Case Manager | 01/2011 - 11/2013
As a representative of American Honda Motor Company at their American Headquarters, I managed all aspects of complex customer case management including: answering all questions in a professional, timely, and helpful manner,; evaluating customer issues and coordinating activities between customer, dealer personnel, AHM field staff, and National staff to resolve issues and achieve customer satisfaction; Determine if/when use of goodwill funds are appropriate; Ensure overall customer satisfaction and repurchase intent by providing quality customer service; Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.
Diverse Staffing Solutions
Regional Case Manager | 01/2008 - 01/2011
As a representative of American Honda Motor Company at their American Headquarters, I managed all aspects of complex customer case management including: answering all questions in a professional, timely, and helpful manner,; evaluating customer issues and coordinating activities between customer, dealer personnel, AHM field staff, and National staff to resolve issues and achieve customer satisfaction; Determine if/when use of goodwill funds are appropriate; Ensure overall customer satisfaction and repurchase intent by providing quality customer service; Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.
Harman Motive Inc
Shop Coordinator | 08/2007 - 11/2007
Answered incoming calls; Managed appointments; Maintained inventory, Assisted clients, Managed Online Sales and Marketing tools; Managed mechanic’s bay
Cynergy Cargo Logistics
Freight | 01/2003 - 06/2004
Unloaded inventory; Organize inventory; Prepare inventory for shipment; Forklift operation;
Maintain inventory count.
Education history
Redondo Union High School
Diploma | 2000 - 2004
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