Brian Magana: AHFC Claims Agent in Long Beach, CA

As a claims representative for AHM daily tasks include, customer & company data base, data entry, problem resolution, financial decisions, technical assistance, customer service, and analying claims.

As a representative of American Honda Motor Company at their American Headquarters, I managed all aspects of complex customer case management including: answering all questions in a professional, timely, and helpful manner,; evaluating customer issues and coordinating activities between customer, dealer personnel, AHM field staff, and National staff to resolve issues and achieve customer satisfaction; Determine if/when use of goodwill funds are appropriate; Ensure overall customer satisfaction and repurchase intent by providing quality customer service; Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.

As a representative of American Honda Motor Company at their American Headquarters, I managed all aspects of complex customer case management including: answering all questions in a professional, timely, and helpful manner,; evaluating customer issues and coordinating activities between customer, dealer personnel, AHM field staff, and National staff to resolve issues and achieve customer satisfaction; Determine if/when use of goodwill funds are appropriate; Ensure overall customer satisfaction and repurchase intent by providing quality customer service; Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.

Answered incoming calls; Managed appointments; Maintained inventory, Assisted clients, Managed Online Sales and Marketing tools; Managed mechanic’s bay

Unloaded inventory; Organize inventory; Prepare inventory for shipment; Forklift operation; Maintain inventory count.